Technical Support for Payment and POS Systems

OIO Väst AB · plný úvazek

Staffans väg 2, Sollentuna, Švédsko

Do you want to work in an innovative and modern organization building the next generation payment platform for merchants across Europe? We're making a major investment in scalable and reliable payment solutions within acquiring, transaction handling, integrations, and operational management — technology already being used today by a rapidly growing customer base across multiple markets. Our client offers a dynamic work environment focused on quality, customer satisfaction, and continuous development. We're now seeking engaged customer service professionals with service experience and an interest in technology who want to become part of their successful technical support team. About the role This is a technical support position within the payment industry, where you work closely with business customers and support them in their daily use of our client's services and systems. As a customer service professional, you are the company's first point of contact and play a central role in creating a professional and positive customer experience. The role involves helping customers understand, use, and troubleshoot solutions related to payments and POS systems. Your responsibilities include: - Answer customer inquiries via phone and email - Manage and administer cases in Salesforce - Provide technical support to customers using POS systems and payment solutions - Identify customer needs and work with a sales-oriented approach in conversations - Represent the company with high service awareness and professionalism The role also includes a sales component, where you have the opportunity to influence your salary through commission linked to upselling and customer development. We're looking for someone with: - Previous experience in technical support for payment solutions and POS systems - Strong computer and system skills - Experience working with the Office package, particularly Excel - A complete high school diploma - Fluent Swedish and English, both spoken and written - Strong technical interest and the ability to troubleshoot and explain technical solutions in an educational manner Meritorious: - Experience with systems such as Salesforce Personal qualities We're looking for someone who is responsible, organized, and solution-oriented. We particularly value your ability to take initiative and your creative approach to problem-solving. - Thrives in a fast-paced role and possesses strong communication skills - Has a clear service mindset and enjoys working closely with customers over the phone - Thrives in a workplace where change and development are in focus - Comfortable working 100% on-site in Rotebro with your team About the workplace Customer Service is located in Rotebro and offers a modern and pleasant work environment in bright, newly renovated offices near the commuter train station. Commuting options from both Stockholm and Uppsala are excellent. If you drive, free parking is provided along with the opportunity to charge an electric vehicle at no cost. You'll work alongside approximately 80 colleagues, with about 25 of them belonging to the customer service team. The environment is characterized by a social and welcoming atmosphere with a strong focus on collaboration and well-being. In addition to a well-equipped gym, various team activities are offered that contribute to a strong team spirit. The company is known for its stability and long-term vision while being characterized by dynamic development and continuous change. This unique combination makes it an attractive employer for someone seeking opportunities to grow and develop in a safe and professional environment. What we offer - Scope: Full-time 40 hours/week - Employment type: Favorable consultant agreement via OIO, with ambition to become directly employed by the client - Working hours: Office hours 8-17, weekends and holidays off. 100% on-site in Rotebro - Benefits: Consultant agreement with fixed monthly salary, wellness allowance, advance vacation, pension - Start date: Immediate - Contact person: Linn Strand ([email protected]) Selections are made on an ongoing basis, and the position may be filled before the final application deadline. About OIO Our passion is helping you find the right role and workplace. We're also aware that you are selective and choose carefully for your next career step — we would too. That's why we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right place have a better chance of reaching their full potential. Through fair, straightforward employment terms and present leadership, we then actively work on your engagement and development. In this way, we strive to become a natural career partner for you. We are as picky as you are.