Technical Support

EasyCashier AB · plný úvazek

Stockholm, Švédsko

Support Technician at EasyCashier AB About Us EasyCashier AB develops point-of-sale and payment solutions and provides our customers with high-quality support. We are a small, dedicated team where you will quickly gain responsibility and the opportunity to influence how our customer support functions and develops. About the Role As a support technician with us, you will be our customers' first point of contact when they have questions or encounter problems with our products. You will report to the support manager and work both independently and in close collaboration with the rest of the team to provide fast and professional assistance – and to continuously improve and simplify our support. Your Responsibilities Respond to incoming customer inquiries by phone during business hours Handle and resolve customer cases in an efficient, professional, and helpful manner Actively contribute to developing and streamlining customer support Administer product licenses through our administration interface as needed Conduct digital product demonstrations for customers Participate in development and product meetings Support colleagues and management with other tasks as needed You will work from our office in central Stockholm, with the possibility of working from home part-time by agreement. What We're Looking For We are seeking someone with previous experience in customer support or technical support who enjoys talking with customers over the phone. You are solution-oriented, take your own initiative, and enjoy researching information and answers both internally and externally. You express yourself fluently in spoken and written Swedish. It is a plus if you have experience with point-of-sale or payment systems, but what matters most to us is that you are service-minded, curious, and enjoy providing customers with excellent support. What We Offer With us, you will get varied work with short decision-making processes, great opportunities to have an impact, and colleagues who genuinely care about providing good service. We offer flexibility between office and remote work, and a workplace where your ideas are taken seriously. Practical Information Scope: Full-time, permanent position (may start with a probationary period) Start Date: Immediate / By agreement Location: Stockholm How to Apply Send your application by 2026-10-31 to [email protected]. Selection and interviews may take place on a rolling basis, so don't delay your application. Please attach your CV and a cover letter. For questions about the position, contact Lars Olsson, CEO at [email protected] We look forward to receiving your application!