Technical Customer Support for Medclair

Bravura Sverige AB · smluvní (DPP/DPČ)

Hornsbruksgatan 28, Stockholm, Švédsko

Do you want to combine customer interaction, administration, and technical understanding? As technical customer support at Medclair, you'll have an important role in the company's daily contact with customers and distributors. You'll receive service and support requests, ensure they reach the right internal department, and follow up until the customer gets the help they need. Here you'll be part of a growing cleantech company where you'll have a varied role with many contact points. About the Position This is a full-time consulting assignment where you'll be employed by Bravura and work as a consultant at Medclair. The assignment is a temporary position running from as soon as possible through August 2027. Medclair is a growing company, and for the right person, there may be an opportunity for continued employment after the temporary assignment ends. About the Company Medclair is a Swedish cleantech company founded in 2013 with a clear mission: to reduce the climate impact of nitrous oxide while improving the work environment in healthcare-related operations. Nitrous oxide is a commonly used medical gas in areas such as obstetrics, pediatric care, and dentistry—but it's also one of the most climate-impacting greenhouse gases. Medclair has therefore developed innovative purification technologies that effectively capture and destroy nitrous oxide before it's released into the atmosphere. Medclair has established itself as a leading player in the field, with customers in both public and private healthcare. In addition to its main products, Medclair also provides aftermarket service, technical support, and preventive maintenance to ensure long-term operation and customer satisfaction. Their strongest market presence is in the Nordic region, but they've quickly built an impressive global presence with products distributed in over 20 countries. At Medclair, you'll be part of a flat organization, which means short decision-making paths and you'll be part of an engaged team in a forward-thinking company culture. Responsibilities As technical customer support, you'll be the link between Medclair's customers and internal departments. You'll handle incoming service and support requests and need to be able to understand the issue to determine what type of action is required. You'll coordinate the request with relevant departments, maintain communication, and follow up until the customer receives a response. The role is primarily administrative and service-oriented, and you'll work closely with Medclair's technical operations. Therefore, it's important that you have an interest in technology and find it easy to quickly grasp new products and technical matters. In this role, you'll: Receive and handle incoming service and support requests primarily via support email Maintain ongoing contact with customers and distributors and ensure a professional customer experience Assess what different requests require and coordinate them to the right internal department Administer and structure information related to customer and service requests Assist the operations in various administrative tasks and improvement initiatives Work on structuring and developing internal processes and systems based on established procedures Education, Experience, and Personal Qualities Experience from an administrative, service-oriented, or customer-facing role Good IT skills and ability to quickly learn new systems Experience from or interest in technical operations Very good Swedish and English skills, both spoken and written We also consider the following as merits: Experience from a technology-intensive operation, such as industry, manufacturing, vehicles, or service Experience in technical customer support, order management, or similar Technical education or other relevant technical experience To succeed in this role, you're organized, communicative, and service-oriented. You're comfortable with customer interaction, thorough in your administration, and good at keeping track of and organizing multiple ongoing requests. You're solution-oriented and ensure things get done, followed up on, and don't fall through the cracks. You have an interest in technology and find it easy to understand new products, systems, and ways of working. You enjoy collaborating with different departments and are unpretentious in your approach. At the same time, you're flexible and easily adapt to new situations, allowing you to quickly contribute where the need is greatest. Additional Information Start: By agreement | Location: Skarpnäck, Stockholm | Salary: By agreement We use competency-based methodology in all recruitment processes to ensure unbiased selection. We also conduct continuous selection, which means we remove the job posting once we've received enough applications. If you become a candidate for the position, we'll contact you for an initial phone interview. Regardless of whether you advance in the process or not, you'll receive feedback on your application. Questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend submitting your application as soon as possible as we conduct continuous selection. Welcome to apply!