Axentia develops advanced real-time information systems for public transportation and is today a leading player in the global market. With over 20 years of experience, its own research, development, and manufacturing in Linköping, the company offers innovative and energy-efficient solutions for transit stops and stations. Axentia's products contribute to making public transportation more accessible, reliable, and attractive. Through a strong customer focus and continuous innovation, the company has installed nearly 30,000 displays worldwide.
Do you have a technical background and enjoy working in a communicative role where you can combine administration, multiple points of contact, and problem-solving? Then this might be the right role for you. Axentia is now seeking a Technical Coordinator – a key role where you get to work with meaningful technology that is used every day in our society. We warmly welcome your application!
Job Information
Professionals Nord, in collaboration with Axentia, is seeking a Technical Coordinator. Axentia is a leading supplier of systems and hardware for information displays to public transportation operators. With their headquarters at Mjärdevi Science Park in Linköping, they are in an exciting growth phase and currently work with customers around the world.
This assignment is part of our staffing services. You will be employed by Professionals Nord and work as a consultant at Axentia for 6 months. The intention is that you will eventually become a direct employee of theirs, provided that all parties are satisfied with the collaboration.
Duties
As a Technical Coordinator, you are part of Axentia's Support & Service team and have overall responsibility for collaboration with external service partners. You are responsible for the entire service flow for products repaired in the field – from when the case is registered in the support system to when the repair is completed. You are the link between the customer, service partner, production, and internal departments, and ensure that service cases are handled according to established time and quality requirements. The role combines administrative and technical tasks with good opportunities to influence and develop Axentia's approach to service and partnerships.
In this role, you will, among other things:
Receive, coordinate, and follow up on service cases via the support system
Ensure the correct service partner, warranty conditions, and that cases are handled according to agreed SLAs
Plan and coordinate service assignments in dialogue with service partners and internal departments
Maintain ongoing contact with the customer and ensure clear feedback throughout the case
Follow up on repairs regarding quality, time, and cost, and compile statistics
Work closely with production regarding needs and delivery of spare parts
Contribute to improvement processes related to working methods and procedures for the team and in Axentia's support systems.
We are looking for someone who has:
Experience with technical service and repair work, preferably in field service
Good technical understanding within hardware, electrical, or similar technical areas
Experience in roles involving customer contact, both verbal and written
Familiarity with working in support, case management, or business systems
Very good knowledge of Swedish and English, both spoken and written
Good computer skills and knowledge of Office and Windows environments
Merits:
Knowledge or understanding within software development
Additional language skills, for example German, French, or Spanish
Previous experience working in field service
Beyond this, we believe that your personal qualities are crucial for how well you will thrive in the role of Technical Coordinator. We see that you are solution-oriented, structured, and conscientious. You also have the ability to work independently and take responsibility, while enjoying collaboration with others. Since the role involves many points of contact, we also see that you are comfortable in a communicative role with extensive customer and partner contact.
START: According to agreement
LOCATION: Mjärdevi, Linköping
SELECTION: Ongoing
The recruitment process is handled by Professionals Nord and all questions regarding the position should be directed to [email protected]
You apply for the position by filling in your information and attaching documents. Feel free to log in to "My Pages" after you have confirmed your account, where you can create your candidate profile which increases your chances of landing your dream job! We review applications on an ongoing basis and may therefore have moved forward with candidates before the job posting closes.Axentia develops advanced real-time information systems for public transportation and is today a leading player in the global market. With over 20 years of experience, its own research, development, and manufacturing in Linköping, the company offers innovative and energy-efficient solutions for transit stops and stations. Axentia's products contribute to making public transportation more accessible, reliable, and attractive. Through a strong customer focus and continuous innovation, the company has installed nearly 30,000 displays worldwide.
Do you have a technical background and enjoy…