Do you have a technical interest and enjoy a role where you can organize, follow up, and maintain contact with both customers and suppliers? At Karossan, you'll have a central role in aftermarket operations – where you handle cases, spare parts, and technical questions in a day-to-day work that combines administration and problem-solving.
About the Role
This is a direct recruitment, which means the recruitment process is conducted through Bravura and you will be employed directly by AB Karossan Invest.
About the Company
AB Karossan Invest is one of Sweden's leading specialists in vehicle interior and bodywork. The company performs assembly, welding, sheet metal, plastic, and painting work as well as electrical installations. Karossan was founded in 1944 as a carpentry workshop with Scania as its main customer – they simply built wooden truck cabs. As the vehicle industry evolved, so did Karossan, with more customers and increasingly advanced projects.
Today, approximately 40 people work in the operation, with production located in Södertälje. Customers include Mercedes, the Swedish Armed Forces, the Police, the Fire and Rescue Service, Relacom, SVT, Telia, and Volkswagen. Karossan stands for quality, craftsmanship, and innovative solutions – from concept to finished vehicle modification.
Responsibilities
In this role, you are responsible for handling and coordinating aftermarket cases. This includes everything from complaints and warranty claims to ordering spare parts and technical follow-up. You ensure that cases are received, documented, investigated, and followed up in the best possible manner.
The work requires you to understand technical problems, ask the right questions, and ensure that the correct information is available – both for internal handling and external contacts. You maintain ongoing dialogue with customers, suppliers, and internal departments.
You also work with documentation of functions and solutions, which contributes to quality, traceability, and future troubleshooting. Your working hours are Monday to Thursday, 06:30 to 15:45, and on Fridays 06:30 to 14:20.
Examples of tasks:
Handle complaint and warranty cases from receipt to closure
Order and follow up spare parts and deliveries
Troubleshoot and structure technical cases together with customers and suppliers
Document functions, solutions, and cases
Administer orders and follow up on ongoing cases
Education, Experience, and Personal Qualities
Requirements:
Upper secondary education, preferably with a technical focus
Experience with administrative work, order handling, or service
Technical understanding, for example regarding components, electrical systems, or troubleshooting
Experience with or ability to read and understand product documentation, electrical schematics, or technical documentation
Good computer and system skills
Very good Swedish in speech and writing
Meriting factors:
Experience from the vehicle industry, workshop, or aftermarket
Experience with spare parts handling or technical support
Experience working with the Monitor business system
Understanding of vehicles, bodywork modifications, or custom solutions
Experience photographing or documenting technical work
To succeed in this role, we see that you work in a structured manner and maintain order even when handling multiple cases simultaneously. You are meticulous in how you document and follow up on your work, and you have a natural drive to bring cases to completion.
You enjoy a role where you combine technical knowledge with administration, and you are comfortable in contacts with both customers and suppliers. You have the ability to understand problems, ask relevant questions, and contribute to finding solutions forward.
Other Information
Start: Immediately, with regard to notice period
Location: Södertälje
Salary: According to agreement
We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means we remove the ad when a sufficient number of candidates have applied. If you become a candidate for the position, we will contact you for an initial telephone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.
Questions? Feel free to get in touch!
📧 [email protected]
📞 010-171 47 10
We recommend that you submit your application as soon as possible as we do continuous selection.
Welcome with your application!Do you have a technical interest and enjoy a role where you can organize, follow up, and maintain contact with both customers and suppliers? At Karossan, you'll have a central role in aftermarket operations – where you handle cases, spare parts, and technical questions in a day-to-day work that combines administration and problem-solving.
About the Role
This is a direct recruitment, which means the recruitment process is conducted through Bravura and you will be employed directly by AB Karossan Invest.
About the Company
AB Karossan Invest is one of Sweden's leading specialists in vehicle…