Tech Lead Telenor - Karlskrona

Do you want to take a leading technical role in a mission-critical platform that impacts the customer experience for thousands of users every day? Do you have experience in technical leadership, solution architecture, and complex IT environments? Then this could be the assignment for you. About the Position On behalf of Telenor, we are now seeking a Tech Lead with expertise in solution architecture. The role is an important part of Telenor's Customer Experience (CX) area and involves overall technical responsibility for the company's customer service and contact center platform. In the role, you will serve as a bridge between business, development teams, architects, and external vendors. You are responsible for the technical direction of the platform and contribute to ensuring that solutions are scalable, secure, and sustainable long-term. You will become a central point of contact for technical matters and will have the opportunity to influence strategic decisions while working closely with both Swedish and Nordic stakeholders. Your Responsibilities In the role, you will, among other things: Own and drive the technical development and management of the platform Serve as a technical advisor to the business, development teams, and external partners Analyze business needs and translate them into sustainable technical solutions Design and review integrations between the platform and surrounding systems Work with APIs and modern cloud-based services Ensure the platform complies with security, privacy, and IT governance requirements Contribute to architecture work and long-term technical decisions Monitor the platform's development and identify opportunities for improvements for customers and employees Maintain and develop technical documentation About You We are looking for someone with several years of experience in complex IT environments who thrives in a role where you can combine technology, leadership, and business understanding. You are communicative and have a natural ability to build trust with different stakeholders. At the same time, you have an analytical ability that allows you to see the bigger picture and make well-founded technical decisions. To succeed in the role, we see that you have: Several years of experience working in complex IT environments Experience as a Tech Lead, Solutions Architect, or in a similar technical leadership role Experience in integration design, APIs, and system integrations Good understanding of cloud platforms, preferably AWS Good knowledge of security, data protection, and technical risk management Experience creating and maintaining technical documentation Very good ability to communicate with both technical and business-oriented stakeholders Meritorious It is particularly meritorious if you have: Experience with customer service, contact center, or CX platforms Knowledge in information modeling or enterprise architecture Experience with frameworks such as eTOM Experience with tools such as Jira, Confluence, Splunk, or similar Worked with customer-facing operations, customer service, or contact center solutions Personal Qualities We place great emphasis on your personal qualities and believe that you: Are open to change and new ideas Thrive in international and cross-cultural environments Are service-oriented and have a solution-focused approach Have good collaboration skills and build strong relationships Are self-driven and take responsibility for your area Technical Environment You will work in an environment with tools such as: Jira Confluence Splunk Spira Remedy Work is conducted according to agile methods together with external vendors and internal development teams. About the Assignment Start: Immediate Scope: Full-time Assignment Length: Initially 3 months, with good opportunities for extension Location: Karlskrona or Stockholm Hybrid Work: Opportunity to work remotely up to two days per week Contact and Application Selection and interviews are ongoing. The position may therefore be filled before the final application deadline, so please submit your application today if you are interested in the role. ABOUT ADECCO As one of the world's largest HR service providers, we focus on individual development and customer needs. We understand how important it is for a company's competitiveness to have the right person with the right skills in the right place. In Sweden, Adecco offers customized staffing solutions, including temporary staffing and recruitment solutions as well as interim solutions. CONTACT INFORMATION If you have questions about the position or the recruitment process, please contact Sebastian Baard at [email protected] If you have questions regarding account registration, please contact our support at [email protected]

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