Customer Support Team Lead – Teledyne FLIR TransponderTech AB

About the Company Teledyne FLIR TransponderTech develops advanced communication and navigation systems for maritime and military use. Their certified products, such as AIS, VDES, and GNSS, contribute to increased safety and efficiency at sea by enabling the sharing of information about vessel position, movements, and speed. The systems are used by both commercial shipping, coast guard services, and military fleets. Teledyne FLIR TransponderTech is now seeking an engaged and results-oriented consultant who can take on the role of Team Lead in customer support and help develop their support operations. Here you will become part of a dynamic and goal-oriented team of approximately 50 employees at their office in Hackefors, Linköping. Their office houses all functions required for a small, independent company within a larger organization—from marketing and sales, to product development, production planning, customer support, and logistics. They operate in a commercial market with relatively short sales cycles and are market leaders with a global customer base. Your Responsibilities In your role as team lead, you will have both internal and external contacts, which requires a genuine interest in customer relationships, leadership, and technical support. The role also involves responsibility for planning and conducting customer and product training, as well as supporting and developing the customer support team's working methods. The role includes travel related to customer visits, training, and operational support. Your Profile We are looking for someone with: Solid experience with practical and theoretical work with technical products and systems (hardware and software) Ability to structure and analyze data Experience leading, coaching, or coordinating a team Experience with ticketing systems and knowledge of IT infrastructure and communication technology Strong skills in both English and Swedish This position requires that you undergo and be approved according to applicable security clearance requirements. Application Process This is initially a consulting assignment, with the possibility of conversion to employment after a period of engagement. Selection will be processed on a rolling basis, so submit your application today. One step in this process will be to complete tests. If you have any questions about the position, please contact responsible recruiter Mikaela Jarlemark, [email protected] We look forward to your application!

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