Team Leader, Customer Service at JYSK

JYSK AB · plný úvazek

Företagsvägen 6, ARLÖV, Švédsko

Do you want to work for a company with a strong corporate culture, where the desire to develop and continuously improve drives everything we do? Then JYSK might be the right company for you! We are now looking for an experienced Team Leader who wants to help develop Sweden's best customer service center. With us, you'll be part of a department with a strong winning culture, where commitment, development, and results are in focus. Customer service plays a central role in the customer journey at JYSK and our business continues to grow. We act as the hub connecting our stores, online operations, and B2B, which means a fast-paced environment every day, quick decisions, and many touchpoints. To thrive with us, you'll enjoy an open and collaborative environment where personal initiative and new ideas are encouraged. At JYSK, we value our employees highly and live by our employee promise: "Bring Dedication - Meet Possibilities." The Team Leader Role As a Team Leader, you'll be responsible for a team of approximately 8-12 employees. Your most important task is to create results through people. Through clear and present leadership, continuous coaching, and follow-up, you'll help your employees develop, take responsibility, and reach their full potential. You'll ensure that your team reaches set goals in both service and sales, while also driving the team's development forward. You'll also be part of the management group for JYSK Customer Service Center Sweden, where you're expected to contribute together with other leaders to the continued development of the business and our ambition to become Sweden's best customer service center. Your Main Areas of Responsibility Ensure that the team reaches set KPIs in service and sales Coach, train, and continuously develop employees Conduct daily coaching through call monitoring and individual conversations Responsible for scheduling and staffing Recruit and hire new employees Ensure good collaboration with other departments within JYSK and with external partners Actively contribute to developing the customer service center's methods and results Who Are You? We're looking for a results-driven and responsible leader who thrives in a fast-paced environment with significant personal responsibility. You're willing to make decisions, take initiative, and are motivated by developing both people and the business. You have a clear business and customer focus and understand how engaged and well-developed employees create good results. Through your leadership and drive, you contribute to developing both your team and our customer service center. We'd like to see that you: Have at least 3 years of experience as a leader, preferably in customer service Have documented experience leading teams toward ambitious goals and creating results through others Enjoy making decisions, taking responsibility, and driving business development Are a clear and engaging leader with the ability to coach and develop others Have good communication skills, both written and verbal Speak and write fluent Swedish and English It's a plus if you have previous experience from customer service and working with e-commerce and/or retail operations. Are you ready to take the next step in your leadership journey and help develop Sweden's best customer service center? Then we look forward to your application! THE RECRUITMENT PROCESS We review applications on a rolling basis and close recruitment once we've found the right candidate. We always conduct interviews as part of our recruitment process. For certain positions, this may also include tests and/or a video interview—an opportunity for you to show who you are and explain why you're the right person for the role. We also conduct background checks as part of our recruitment process. Additional Information ABOUT US We believe our employees are the key to our success. That's why we strive to offer development and opportunities to grow within JYSK. At JYSK, we believe that a great mix of skills, talents, and unique personalities makes us a stronger team. That's why we look forward to receiving your application. Do you have special needs requiring accommodation in the recruitment process? Contact us at [email protected]. For more information, visit our careers page. Read more about how we handle your data in our Privacy Policy | JYSK. To handle applications fairly and efficiently, we use a system that automatically assesses how well each application matches the position. The system analyzes your answers to a number of selection questions. The questions were created by the system and reviewed by JYSK's Talent Acquisition team. Each question and answer has a certain value, and based on your responses, the system ranks all candidates to give us a picture of how well your profile matches the role. This helps us treat all applications consistently and fairly. The system's results determine whether your application moves forward to the next step in the process. But don't worry—a person always makes the final decision. Want to know more about how we handle your personal data and what rights you have? Please read our privacy policy.