Team Manager for Domain Expertise Support

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Are you passionate about developing people and ways of working, and creating strong collaboration? Come and grow with us! About the role We are looking for an engaged and driven Team Manager to lead our Domain Expertise Support team for our Program Support Management Team. At Bjorn Lunden, Domain Expertise refers to our products within payroll administration, accounting and tax, as well as customer knowledge (compliance), where the team is responsible for first-line customer support. To succeed in the role, it is important that you have expertise in at least one of these areas. As Team Manager, you report directly to the Group Head of Program Support and have an important role in developing both employees and ways of working. You lead a team of 5–10 support staff who assist our customers in these areas. You are responsible for delivering strong results, high engagement, and a first-class customer experience. Reporting and ongoing dialogue with your immediate manager takes place in English. Your main areas of responsibility are: Personnel responsibility for the team, including goals, follow-up, coaching, and ongoing feedback Support employees in their daily work and skills development Manage and coordinate escalations of prioritized cases Ensure that working methods, routines, and quality requirements are followed Create a positive, inclusive, and engaging work environment in the team Responsible for and develop our high service level You will work closely with other support functions, such as Technical Expertise Support and User Community & Self Service, to ensure that our customers receive the best possible support experience. About you We are looking for a Team Manager with leadership experience and a strong commitment to leading and developing people. You have a background in at least one of the relevant areas, which enables you to understand and support your team's work. Curiosity about how AI can help improve support, efficiency, and customer experience is a merit. You bring new perspectives and ideas and enjoy developing the business together with the Group Head of Program Support and other team managers. You are confident in leading change, identifying more efficient ways of working, while maintaining focus on high customer quality. You enjoy getting people to collaborate and share knowledge, even in an international organization where not everyone sits in the same place. Collaboration comes naturally to you, and you value working together toward common goals. You take responsibility for your work while supporting the team's continued development. Quality and thoroughness are a natural part of your approach. You have excellent command of Swedish and English, both spoken and written. Who are we? We are Bjorn Lunden, the business platform that simplifies everyday life for small and medium-sized businesses. We have a simple belief: every business deserves growth opportunities. We are here to make that possible 🐻. We are on a really exciting journey. We aim high and our vision is to become one of the leading providers of accounting and finance software solutions in northwestern Europe. With roots in Hälsingland, specifically the small village of Näsviken, we have grown rapidly in recent years and evolved from a smaller, national company to an international group. In addition to Sweden, we operate in the Netherlands and Denmark. The goal is simply to make everyday life a little easier for business owners and entrepreneurs. Something we believe we can achieve with really good software, knowledge, innovation, and TACO. Perhaps not the tacos you're thinking of, but our type of TACO – Trust, Ambition, Collaboration, and Ownership. Our offer We offer you a role in an international and growing company with a strong market position that wants to challenge industry giants. It is important to us that our employees feel well and enjoy work. We want to be a decent employer and strive for a sustainable balance between work and leisure. We do this, among other things, by offering good terms and benefits, 30 days of vacation, and the opportunity for flexibility. We want to be the obvious choice for employees who want to feel good and have fun at work. Application This is a permanent full-time position based in Hudiksvall, Näsviken, or Ljusdal. The application deadline is August 16, 2026. Interviews may take place on a rolling basis, so do not delay submitting your application. Since the recruitment process is handled by a manager based in the Netherlands, we ask that you submit your application in English. We are actively recruiting through week 27 and will resume the process after the summer break during week 33. For questions or inquiries, you are welcome to contact (in English): Erwin Louwman, Group Head of Program Support [email protected] *For this recruitment, all types of requests regarding external assistance via recruitment agencies or similar solutions are not welcome.

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

NÄSVIKEN

Adresa

Näsviksvägen 23

GPS

61.757699720028, 16.865431880214kopírovatotevřít v ▾

Email

Zobrazit e-mail

Zobrazení

11

Publikováno

25. 6. 2026

Upraveno

18. 7. 2026

Parametry