We are seeking a service-oriented and solution-focused IT Support Technician/Systems Administrator to join our team. You will work with both user support and administration of IT environments.
Responsibilities
Provide first and second-line support to users via phone, email, and ticketing system.
Troubleshoot and resolve issues with computers, printers, software, networks, and user accounts.
Install, configure, and maintain computers and other IT equipment.
Administer user accounts, permissions, and groups in Microsoft Entra ID/Active Directory.
Work with Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
Manage installation and administration of software and IT systems.
Troubleshoot VPN, Wi-Fi, and network-related issues.
Manage and follow up on IT tickets in the ticketing system.
Document solutions, procedures, and technical information.
Work with onboarding and offboarding of users.
Collaborate with internal IT teams and external vendors.
Contribute to improving IT support procedures, security, and working methods.
Qualifications
We are looking for someone with:
Relevant IT education or equivalent work experience.
Experience in IT support and/or systems administration.
Strong knowledge of Windows and Microsoft 365.
Experience with Active Directory/Entra ID.
Basic knowledge of networking, VPN, and IT security.
Good problem-solving skills and a structured work approach.
Good customer service mindset and ability to communicate with users at different technical levels.
Strong Swedish and English skills, both spoken and written.
Merits
Experience with Intune, SCCM/MECM, or similar tools.
Experience with Exchange Online.
PowerShell skills.
Experience with Citrix or other virtual desktop environments.
Experience with ITIL and ticketing systems.
Knowledge of Microsoft Azure and cloud services.
Personal Qualities
You are responsible, thorough, and solution-oriented. You enjoy helping others, are good at prioritizing, and can work both independently and collaboratively with others.
Open to Everyone
We focus on your competence, not your other circumstances. We are open to adapting the role or workplace according to your needs.