Support Technician at JENSEN Education – Become a Star in Our IT Support!

Kickstart your IT career as a support technician at JENSEN education! Are you recently finished with your IT education and ready to take your first step in your career? Do you have a burning interest in technology, problem-solving, and service? With us, you'll get the chance to transform your knowledge into practical experience in a fantastic team right in the heart of Gamla stan! JENSEN education is one of Sweden's leading private education companies. We're growing steadily, with a strong focus on quality, long-term thinking, and a culture where knowledge and responsibility go hand in hand. Now we're looking for you to kickstart your career as a support technician and become an important piece of the puzzle in our IT team. A Perfect First Role for Your Development As a support technician with us, you'll get a broad and varied role in a smaller team where you'll learn a lot from day one. You'll work closely with our IT manager and experienced colleagues – the perfect environment for someone who wants to grow quickly and build a solid foundation in IT infrastructure and support. Your main base is our headquarters in Gamla stan. The work involves a nice balance between ongoing support and practical work. Most of the year you'll work from the office with travels approximately once a month, while the summer months involve a more intensive project period where you travel out and set up the IT environment at new and renovated schools before the school year starts. Your work tasks include, among other things: First and second-line IT support to our employees via phone, email, and on-site. Work practically with modern systems and tools such as Freshdesk, Google Admin Console, Microsoft Intune, and Jamf (Apple). Installation, configuration, and maintenance of IT equipment (e.g., computers, networks, projectors) at our schools. Troubleshooting, documentation, and follow-up of support cases. Contribute your own ideas and improvement suggestions regarding our routines and systems. Who Are You? We're looking for someone at the beginning of their IT journey, who is curious and driven by helping others. What matters most to us is not how much experience you have – but that you have the right attitude, a good theoretical foundation, and a strong will to learn! Requirements for the position: Education/Background: Recently graduated from a vocational school, university, or university program in IT (or equivalent upper secondary IT education / strong documented personal interest in technology). Geniune and burning interest in IT, technology, and problem-solving. High service mindset, good collaboration skills, and self-driving motivation. Fluent Swedish in both speech and writing. Driver's license class B (business travel is handled smoothly via our car rental agreement with Circle K). Meritorious Qualifications: Experience in IT support, customer service, or internship/practice during your studies. Experience with tools such as Freshdesk, Intune, Jamf, or Google Workspace. Being practically inclined and handy – the role involves physical installation tasks such as setting up projectors, whiteboards, and other technical equipment in our facilities. What We Offer You Rapid Development Curve: Gain practical experience with leading systems (Intune, Jamf, Google) and build a strong CV. Security: Permanent employment at 100% with a six-month probationary period in an established and stable company. Work Environment: Bright and modern offices in the heart of Gamla stan, Stockholm. About 35 employees work in the office, with 8 people in the IT team. Culture: An engaging workplace where collaboration, personal responsibility, and new ideas are highly valued. Your Application You apply by registering your profile and attaching a cover letter and CV in our recruitment system. We only accept applications online. Selection is ongoing, so submit your application as soon as possible! Employment Type: Permanent employment 100% (6 months probation). Work Location: Gamla stan, Stockholm. Contact: IT Operations and Development Manager Andreas Külekci, 073 773 32 22 / [email protected]. Warm welcome with your application! JENSEN education is one of Sweden's largest private education companies with the responsibility of educating over 17,000 students within five different areas – preschool, primary school, upper secondary school, adult education, and vocational higher education. JENSEN was founded in 1996 by Håkan Jensen, the company's CEO and owner, and stands for long-term thinking, quality, and accountability. The educational concept "Training for Reality and Education as a Goal" permeates all activities.

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