Support Technician for IT Support

The IT Department at Stockholm University consists of approximately 120 employees who have overall responsibility for Sweden's largest university's IT environment. This includes developing, managing, deploying, and monitoring platforms, systems, and services that support academics, education, research, and administration. We are looking for an engaged and technically skilled Support Technician who wants to be a key player in our team! Here you will have the opportunity to work in a dynamic environment where each day offers new challenges and opportunities to grow. If you have a burning interest in technology, a passion for solving problems, and want to make a difference for our users, this role is for you! The position is within the IT Competence section, which forms the department's interface with customers and users. More information about us can be found at: IT Department. Responsibilities As a support technician, you will be part of our team responsible for the university's IT support. The team has high technical competence and there is great variety in the cases we handle. Here are some examples of what Support handles: staffing phone support during business hours handling incoming tickets via a ticket management system providing support and service to employees and students documenting, updating/maintaining, and publishing support documentation answering common questions that arise in a larger IT environment. We work in teams with collaboration as our guiding principle, and we want you to share the same approach to collaboration and knowledge sharing, working together toward established goals. You will also participate in efforts to increase the competence of the organization's employees as we bring our knowledge closer to our users. Qualifications We are looking for you who have: completed secondary education previous experience working with technical support good knowledge of TCP/IP and DHCP management very good knowledge of different operating systems such as Windows, macOS, Android, and iOS very good knowledge of Swedish and English, both spoken and written good experience working with ticket management systems experience with knowledge management, for example writing and managing user guides experience working with telephony and case handling systems. Meritorious: experience with Jamf MDM, Intune, and/or SCCM experience with Network Administration experience with Cisco IOS or equivalent. Personal qualities: As a person, you take responsibility for your tasks and ensure they are completed in a thorough and reliable manner. You are engaged in your work and always strive to deliver the best results. You have a sense for problem-solving and are happy to take your own initiative and drive projects forward, whether it's about improving processes or coming up with new ideas. Your creativity helps you find new and innovative solutions to challenges. You have good communication skills when interacting with users and can explain complex solutions in a simple and pedagogical way. You have good collaborative skills with different parties and a positive approach. We also see that you have the desire to develop and, if opportunities arise, be able to work in other teams. We place great emphasis on personal qualities. About the position The position is full-time and is fixed-term for 6 months. Stockholm University applies individual salary setting. Start date by agreement. What we offer With us, you get the dynamic interplay between higher education and research that makes Stockholm University an exciting and creative environment. You work in an international environment and receive favorable conditions. The university is located in the National City Park with good connections to the city center. Stockholm University is committed to being a workplace free from discrimination that provides equal rights and opportunities for all. Contact Further information is provided by Unit Head Annelie Ekroth, [email protected]. Application You apply for the position via Stockholm University's recruitment system. As an applicant, you are responsible for ensuring that your application is complete and submitted to the university no later than the final application deadline. Instructions for applicants can be found on the website: how to apply for a position. Stockholm University contributes to the development of a sustainable democratic society through knowledge, enlightenment, and the pursuit of truth.

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