Support Technician Service Desk

GlobalConnect AB · plný úvazek

Stockholm, Švédsko

Support Technician Service Desk Do you want to work close to the network that is the digital backbone of society? As a Support Technician in Service Desk at GlobalConnect, you help ensure stable and reliable communication for GlobalConnect's customers – every day, 24/7. The role follows a planned shift schedule with around-the-clock rotation. Responsibilities: Incident management during alarms or outages. Troubleshoot network-related issues such as dark fiber, WiFi, SD-WAN, routing, security, and multiple layer 2 and 3 services. Support customers, coordinate with other departments and subcontractors via the ticketing system. Handle escalations and dispatch tickets for balanced workload distribution. Document and produce reports (RFO/RCA) for major outages. Contribute to improving Service Desk routines and processes. About the Role and Team As a Support Technician, you will have a central role in GlobalConnect's daily operations. Here you work at the heart of our network operations, ensuring that our largest B2B customers always have access to stable and fast service. You troubleshoot, support, and document often under time pressure and become an important part of keeping our critical infrastructure services available. Together with colleagues in Service Desk, you handle varying tickets, whether it's responding to an incoming alarm, resolving a technical incident, or forwarding a ticket to the right person. You will usually have help from a colleague during shifts, but there may be occasions when you work alone. This job suits you if you like structure, thrive with variety, and want to contribute to keeping our services at high quality, regardless of time of day. No two days are the same, but every day matters to ensure that critical infrastructure functions continue to work with the help of our digital infrastructure. You have: Relevant education in networking, preferably at university level. 1–2 years of experience from Service Desk, Help Desk, or similar technical support role, preferably in the B2B segment. Fluent Swedish and English in speech and writing for effective communication with our customers. Danish and Norwegian are also advantageous if you have knowledge of them, as we are a Nordic organization. The technical requirements for the role are: Router and switch technology, Huawei, Cisco (CCNA Routing and Switching: Routing and Switching Essentials) Internet technology (CCNA Routing and Switching: Introduction to Networks) Router and switch technology in scalable networks (CCNA Routing and Switching: Scaling Networks) WAN technology (CCNA Routing and Switching: Connecting Networks) Switch technology (CCNP R&S Switch: Implementing IP Switching) Network troubleshooting (CCNP R&S TSHOOT: Maintaining and Troubleshooting IP Networks) SD-WAN technology: Fortinet, Versa Wireless networks: Aruba Who We're Looking For: We're looking for someone who communicates calmly and clearly, even when the pace is high and multiple tickets need to be handled in parallel. You have a clear customer focus, take responsibility for your tickets, and work methodically to deliver high quality. You have a genuine interest in networking, technology, and troubleshooting and enjoy analyzing problems and finding solutions. At the same time, you appreciate collaborating with others and contributing to a good collective result. Why GlobalConnect? You become part of an experienced team working with critical digital infrastructure where availability, quality, and collaboration are essential. From the Support Technician role, there are career paths internally toward both deeper technical roles or toward product and sales roles. If you want to get a foot in the door for a career in telecom, this is an excellent opportunity! Recruitment Process Talent Acquisition screening interview Interview with recruiting manager Tests – logical thinking and personality assessment with follow-up conversation with Talent Acquisition Partner Interview with manager + team member Reference checks and background verification. The role may become security-classified at a later stage. Practical Information Location: Hagastaden, Stockholm. GlobalConnect does not offer relocation assistance or sponsorship of work permits for this role. The role follows a planned shift schedule with around-the-clock rotation, with a combination of day, evening, and night shifts. Weekend work is also part of the rotation. The schedule is planned in advance and includes longer consecutive time off, including entire weeks off at certain times in the rotation. This provides a combination of varying work hours and longer periods of consecutive time off. GlobalConnect is one of the leading connectivity providers in Northern Europe. We're 2000 passionate and talented individuals who want to make a difference, turning our customers' visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences. We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue – turning visions into reality by empowering society with connectivity.