Support Technician

Eccera Professionals AB · plný úvazek

Linköping, Švédsko

We are specialists in staffing and consulting services in IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge. For you as a candidate, we are a trusted partner that offers exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with people at the center. For our customers, it means we are a reliable provider that can quickly match the right expertise with the right need. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our delivery. Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people. Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their signed collective agreement with Unionen. Are you early in your IT career – or perhaps on your way into your very first role? Then this might be exactly what you're looking for. We are looking for someone who is curious about technology, enjoys helping others, and has the drive to learn something new every day. As a support technician with us, you'll get a perfect start in the IT industry. You will work closely with both users and colleagues, solve technical problems, and gradually build up your expertise. You don't need to know everything from the start – the most important thing is your attitude and willingness to develop. Here you get the chance to grow, try new things, and become confident in your role in an environment where you receive support along the way. We are currently looking for 4–5 new colleagues. Are you ready to take your first step into IT? Apply to us today! As a consultant at Eccera, you get a secure employment and accumulate valuable work experience on assignments with our customers. Your consultant manager supports you in your development where you continuously gain new experience and knowledge. An excellent opportunity to build a career. Your responsibilities In the role of support technician at SAAB, you will have varied tasks. It is technical support in a primary Windows environment, and in the first area you will be the filter – what is usually the classic first line on a service desk. Here you answer calls, resolve cases, and document in detail. The goal is, of course, for as many cases as possible to be resolved at the front, but cases that you cannot resolve are passed on to your colleagues in Back Office. You will largely take calls in Swedish and occasionally in English, but all documentation will be in English. SAAB works in the ServiceNow case management system. In the "Back Office" area, you work with resolving cases that come in via phone, chat, or portal. Cases that you and your colleagues haven't resolved at first contact are passed on to Back Office first, but cases that also come in from the Service Portal land here. Here there is an opportunity to get help from immediate colleagues but also colleagues in other tiers, as well as to search for information in portals and documentation to find a solution to a case. In Back Office, you only answer calls during major outages, so you have the opportunity to work more undisturbed and delve deeper into technology and various problems. This provides good opportunities to develop your expertise that you can benefit from the next time you work at the front. In the "Request fulfillment" area, you will work with orders that may, for example, require hands-on physical work. Much has been automated regarding orders, but certain tasks simply must be done by a person. Your profile You who apply for this position thrive in a role where you take a lot of personal responsibility and enjoy the variety of working in the three different roles. You are verbal and like service. With a positive attitude, you approach and solve the problems and challenges you encounter in the role. Furthermore, you care about providing first-class service and always putting the customer in focus. We would like to see that you have: Completed upper secondary education, preferably with a focus on IT/Technology A desire to work with service remotely and help people with technical problems Good knowledge of Swedish and English – in speech and writing Good knowledge of Windows For positions where security clearance is required, special citizenship requirements may apply, and Swedish citizenship is a requirement for this position. What we offer At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and certifications themselves. During your development, we will match your expertise to the right assignment as you advance.