We specialize in staffing and consulting services within IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge.
For you as a candidate, we are a reliable partner that offers exciting assignments, personal development and close contact with our advisors. We ensure that you get the right assignment for your skills and ambitions – always with people at the center.
For our customers, it means we are a dependable provider that can quickly match the right expertise with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our delivery.
Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.
Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö and Linköping. We are a member of Almega Kompetensföretagen and follow their signed collective agreements with Unionen.
Do you want to work in a role where you help people, provide clear guidance and contribute to a safe and professional user experience? We are now looking for several service-oriented staff members for an exciting assignment starting September 9. You will become part of a new support function at a well-known industrial customer in Linköping where the focus is on providing users with professional and educational support in connection with changes within Microsoft 365.
As a consultant at Eccera, you get secure employment and accumulate valuable work experience on assignments with our customers. Your consulting manager will support you in your development where you continuously gain new experience and knowledge. An excellent opportunity to build a career.
Your tasks
In the role, you will receive incoming questions via telephone and case management systems and guide users through predefined procedures and instructions. The support will primarily handle questions related to changes and new ways of working within Microsoft 365.
The work is structured and follows established processes, which means that previous experience in technical support or Microsoft 365 is not a requirement. You will receive an introduction and training on-site to feel confident in your tasks.
The assignment is planned to run for approximately four months with the possibility of continued development within the support area for the right person.
Your profile
We are looking for you who have a genuine interest in service and helping others. You are communicative, pedagogical and enjoy meeting people with different needs. You work in a structured manner, are thorough and feel comfortable following established procedures and instructions.
Previous experience from customer service, service desk, support or work with Microsoft 365 is highly desirable but not required.
To be eligible for the position, Swedish citizenship is required. Prior to employment, security-related checks will be conducted, which include financial background checks, criminal record checks and a security interview.
What we offer
At Eccera, you get the tools you need to achieve your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. Therefore, we offer you the opportunity to establish an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your expertise to the right assignments as you progress.We specialize in staffing and consulting services within IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge.
For you as a candidate, we are a reliable partner that offers exciting assignments, personal development and close contact with our advisors. We ensure that you get the right assignment for your skills and ambitions – always with people at the center.
For our customers, it means we are a dependable provider that can quickly match the right expertise with the right needs. In addition to our own strong…