Support and Service Associate

Kontigo Care is seeking a support and service associate for our operations in Uppsala. The role is broad and combines customer support with technical service work, logistics, and administration related to our medical technology products. You will become part of our Service & Support team and work closely with both customers and internal functions including technology, quality, and product. The distribution of work tasks varies, meaning this role suits you if you appreciate varied work with both practical, technical, and administrative elements. The position is full-time and is a permanent employment that begins with a probationary period. About the Role As a support and service associate, you are responsible together with the rest of the team for ensuring our customers receive professional support and that our products are handled, serviced, and distributed in a structured and quality-assured manner. Your work tasks include: customer support and guidance via phone and email registration, follow-up, and management of support cases technical troubleshooting and problem-solving service, calibration, and refurbishment of alcohol testing devices handling returns and replacement units warehouse and logistics management, inventory, packing, and deliveries order management documentation and ensuring product traceability other administrative and operational tasks within Service & Support and ongoing operations. Kontigo Care operates in medical technology and works according to established quality processes. This means that several work tasks are performed according to defined instructions and documented in a structured manner. You will receive training in our products, systems, and relevant working methods. Who Are We Looking For? We are looking for someone who is service-oriented, meticulous, and responsible, and who thrives in a role where customer contact is combined with practical and technical work. You work in a structured manner, have good ability to prioritize between different tasks, and are comfortable following established routines and instructions. At the same time, you have a solution-oriented approach and the ability to independently drive tasks forward. For this role, you need to: have a technical interest and find it easy to familiarize yourself with new systems and work tasks be meticulous and have good administrative skills have a professional and service-oriented demeanor work in a structured manner and take responsibility for your tasks enjoy switching between customer contact, practical work, and administration have a good ability to collaborate with different functions within the organization have good knowledge of Swedish and English, both spoken and written. Valuable Experience It is valuable if you have experience in one or more of the following areas: customer service, customer support, or technical support technical service work, troubleshooting, or maintenance warehouse, logistics, order management, or distribution medical technology or other regulated or quality-controlled operations case management systems and other administrative systems Previous experience with medical technology or our products is not required. We place great emphasis on your work approach, your meticulousness, and your ability and willingness to learn new tasks. About Kontigo Care Kontigo Care is a Swedish healthtech company based in Uppsala that develops digital solutions for addiction care and workplace safety. Through our solutions Previct Care and Previct Safety, we combine modern technology, data analysis, and user-centered design to provide healthcare providers, individuals, and employers with better opportunities for monitoring, support, and preventive measures. Since its founding in 2013, Kontigo Care has worked to develop and improve addiction care with the help of digital technology. Our solutions are used in municipal and regional care, private addiction care, and workplace health services. As a medical technology company, we work systematically with quality, traceability, and safety. With us, you become part of an operation where different areas of expertise work closely together and where Service & Support plays an important role in customer contact and in the practical handling of our products.

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