Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayers' funds that we manage. It is a great responsibility. That's why we carefully examine each case, follow laws and regulations, inform and guide, care, and show consideration. This is a job for someone who wants to take responsibility.
Coaching, Development, and Collaboration
As a specialist, you provide advice and support to case handlers and investigators regarding insurance interpretation and current case-handling processes. By coaching case handlers and investigators, you contribute to ensuring they have the right competencies to meet applicants' and insured persons' needs. You actively contribute to creating a workplace learning environment and you identify collective competency needs and initiate possible development pathways. As an employee at the Swedish Social Insurance Agency, you have high security awareness since the authority handles confidential information. The role includes contributing to change and development of processes, and you play an important role in implementing regulatory and process changes. The assignment also includes supporting unit managers with quality follow-up in case handling and providing support to the local management group on matters concerning your specialist area. As a specialist, you are part of a team of specialists. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you have high security awareness.
This is a job for someone who wants to take responsibility.
We are looking for someone who
has a university degree or experience and qualifications that can be assessed as equivalent
has specialist competence and expert knowledge in insurance eligibility or investigation knowledge
has a coaching approach
can understand and analyze complex issues
takes initiative and takes responsibility for achieving good results
has good communication skills, both verbal and written
is confident and trustworthy, even in stressful situations
collaborates effectively with others to achieve common goals.
It is advantageous if you
have in-depth knowledge of social insurance, administrative law, and public access to information and confidentiality
have experience mentoring new employees
have experience with quality assurance of cases within insurance eligibility
have completed the common insurance matters competency provision program within the specialist role
have experience implementing changes
have participated in planning and conducting workshops/presentations.
We place great importance on your personal qualities.
Other Information
3 positions, permanent, full-time, with commencement by agreement. A trial period may be applicable. Some positions at our agency involve participation in security-sensitive activities. To be hired for such a position, you must pass a security clearance according to the Security Protection Act (2018:585).
In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. Remote work opportunities are available if the work allows. In this recruitment, occupational psychological tests may be used as part of the selection process. Placement locations: Malmö, Karlshamn, Visby, Karlstad, or Sunne.
Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss
Contact Persons
Manager: Sofie Delén, 010-119 87 37, available from August 12 (for questions about the position). HR Specialist: Sara Norberg, [email protected], 010-113 44 07, available from August 17 (for questions about the recruitment process). ST: Elina Anderson, 010-114 18 03, Ruth Nielsen, 010-111 77 49, and Alma Mesic, 010-111 84 26, Saco-S: Daniel Rander, 010-116 28 77, Seko: Johanna Grundström, 010-115 30 44.
Application
Submit your application by August 17, 2026. When you apply, attach your CV. We do not use personal letters in our recruitment process; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application.
If you have protected personal information or no access to Bank ID, call the HR specialist named in the ad and we will help you submit your application.
In everything we do, we act based on the principle of equal human value, legal security, and good service.Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayers' funds that we manage. It is a great responsibility. That's why we carefully examine each case, follow laws and regulations, inform and guide, care, and show consideration. This is a job for someone who wants to take responsibility.
Coaching, Development, and Collaboration
As a specialist, you provide advice and support to case handlers and investigators regarding insurance interpretation and…