Support Specialist in Maintenance Support, Child and Family Division in Lidköping

Every year, the Swedish Social Insurance Agency makes 21 million decisions that impact people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayers' funds in our care. It is a great responsibility. That is why we carefully examine each case, follow laws and regulations, inform and guide, care, and show consideration. This is a job for someone who wants to take responsibility. Welcome to the Swedish Social Insurance Agency. In Maintenance Support, all specialists belong to the same unit and work closely together. You have the opportunity to work in Jönköping, Gothenburg, or Lidköping. Coaching, Development, and Collaboration As a specialist, you provide advice and support to case handlers regarding insurance interpretation and current handling processes. By coaching case handlers, you contribute to ensuring they have the right competence to meet applicants' and insured persons' needs. You actively contribute to creating a workplace learning climate and identify collective competency needs and initiate possible development paths. As an employee at the Swedish Social Insurance Agency, you maintain high security awareness since the agency handles classified information. Your work includes contributing to process improvement and development, and you play an important role in implementing regulatory and process changes. The role also involves supporting unit managers with quality follow-up in case handling and providing support to the local management team on matters relating to your specialist area. This position involves handling classified information, which places high demands on proper handling. Therefore, it is important that you, who will work with us, have high security awareness. This is a job for someone who wants to take responsibility. We are looking for you who have a university degree or experience and qualifications that can be assessed as equivalent have expert knowledge within Maintenance Support have a coaching approach can understand and analyze complex issues act on own initiative and take responsibility for achieving good results have good communication skills, both verbal and written are confident and trustworthy, even in difficult situations collaborate effectively with others to achieve common goals. It is a merit if you have in-depth knowledge of social insurance, administrative law, and public disclosure and confidentiality have experience in onboarding new employees have experience in quality assurance of cases within Maintenance Support have good knowledge of the Swedish Social Insurance Agency's website/self-service services and the agency's organization. We place great importance on your personal qualities. Other Information One position, permanent, full-time, with start date by agreement. Trial employment may be applicable. Certain positions with us involve participation in security-sensitive activities. To be employed in such a position, a passed security clearance according to the Security Protection Act (2018:585) is required. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks are conducted in this recruitment. Telecommuting is possible if the work allows. In this recruitment, work psychological tests may be used as part of the selection process. Work location(s): Jönköping, Gothenburg, or Lidköping. Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Gustav Sandgrén, 010-112 32 39 (for questions about the position). HR Specialist: Wedad Alsanji, [email protected], 010-113 44 82 (for questions about the recruitment process). ST: Fatime Elezi, 010-117 29 53, Saco-S: Henrik Schornack, 010-112 48 17, Seko: Johanna Grundström, 010-115 30 44. Application We welcome your application by August 24, 2026. When you apply, please attach your CV. We do not use cover letters in our recruitment process; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates when submitting your application. If you have protected personal information or do not have access to Bank ID, call the HR specialist named in the ad, and we will help you submit your application. In everything we do, we act based on the principle of equal human value, legal certainty, and good service.

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