Maintenance Support Specialist in the Children and Family Department in Gothenburg

Each year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayers' money that we manage. It is a great responsibility. That is why we look into each case, follow laws and regulations, inform and guide, care, and show consideration. It is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency. In Maintenance Support, all specialists belong to the same unit and work closely together. You have the opportunity to work in Jönköping, Gothenburg, or Lidköping. Coaching, Development, and Collaboration As a specialist, you provide advice and support to case handlers regarding insurance interpretation and current handling processes. By coaching case handlers, you contribute to ensuring they have the right competence to meet applicants' and insured persons' needs. You actively contribute to creating a workplace learning climate and you identify collective competence needs and initiate possible development paths. As an employee at the Swedish Social Insurance Agency, you maintain high security awareness since the authority handles confidential information. Your work includes contributing to changes and development of processes, and you play an important role in implementing regulatory and process changes. The position also involves supporting unit managers with quality monitoring of case handling and providing support to the local management team on matters related to your specialist area. The position involves handling confidential information, which places high demands on proper handling. Therefore, it is important that you have high security awareness. It is a job for you who want to take responsibility. We are looking for you who have a university degree or experience and qualifications that can be assessed as equivalent have expert knowledge in Maintenance Support have a coaching approach can understand and analyze complex issues act on your own initiative and take responsibility for achieving good results have good communication skills, both verbal and written are confident and trustworthy, even in stressful situations collaborate effectively with others to achieve common goals. It is a merit if you have in-depth knowledge of social insurance, administrative law, and regulations on public access to information and confidentiality have experience in training newly hired employees have experience in quality assurance of cases within Maintenance Support have good knowledge of the Swedish Social Insurance Agency's website/self-service services and the Agency's organization. We place great emphasis on your personal qualities. Other Information One position, permanent, full-time, with start date by agreement. Probation may be applicable. Some positions with us involve participation in security-sensitive activities. To be hired for such a position, you must pass a security clearance according to the Security Protection Act (2018:585). In accordance with the Swedish Social Insurance Agency's security guidelines, background checks are conducted in this recruitment. Remote work is possible if the work allows. In this recruitment, work psychological tests may be used as part of the selection process. Work location(s): Jönköping, Gothenburg, or Lidköping. Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Gustav Sandgrén, 010-112 32 39 (for questions about the position). HR Specialist: Wedad Alsanji, [email protected], 010-113 44 82 (for questions about the recruitment process). ST: Fatime Elezi, 010-117 29 53, Saco-S: Henrik Schornack, 010-112 48 17, Seko: Johanna Grundström, 010-115 30 44. Application Welcome to submit your application no later than August 24, 2026. When you apply, please attach your CV. We do not use personal letters in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. If you have protected personal information or no access to Bank ID, please call the HR specialist named in this announcement and we will help you submit your application. In everything we do, we act based on the principle of equal human worth, legal certainty, and good service.

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