SOS Operator Falun

At SOS Alarm, you have a unique opportunity to make a difference — every day, both for individuals and society. In a world where safety cannot be taken for granted, we are always ready, 24/7, year-round. We offer you not only a secure and stable workplace with a collective agreement and favorable employment terms, but also a strong culture characterized by commitment, community, and a drive to make a difference. With us, you develop in a work environment that promotes balance and long-term growth, without compromising your health. You become part of a dedicated company that works every day for a safer Sweden. Here, every workday is meaningful, and your work can be the difference that saves lives. Do you want to join us? Your Daily Work as an SOS Operator at 112 As an SOS operator at SOS Alarm, you become an important link in helping people in acute situations. If you thrive in a fast-paced environment, can handle stress, and have a strong sense of structure and responsibility, you might be the person we're looking for! "One of the best things about this job is that no two days are the same." You will meet all kinds of people, questions, and problems. Your main task is to answer incoming calls from people in distress. As an SOS operator, you answer the emergency number 112 and are the first contact for those seeking help before other emergency resources arrive on scene. 112 calls cover everything from acute medical cases, traffic accidents, fires, to calls where someone needs a reassuring voice. Using interview support and adapted technology, you ensure that the right resources are sent to the right place at the right time. During ongoing calls, you collaborate with colleagues and external resources such as police, fire department, and ambulance services. The work is often conducted at a high pace with those seeking help always in focus. The work takes place at the SOS center where you sit in an open environment together with your colleagues. Training To get the right conditions to succeed as an SOS operator 112, your employment begins with comprehensive training at our training unit in Kista, combined with practical training at the center where you have a mentor. You therefore need to be able to be away from home for occasional weeks when training takes place physically in Kista. We cover all expenses related to travel to our training unit. We're Looking for You We assume you always want to help the person calling and handle the call from start to finish. You appreciate clear guidelines, are confident in yourself, and decisive — regardless of which call you handle. The role involves collaboration with colleagues and external actors, which requires good teamwork skills. You are a friendly and attentive person who enjoys talking with people. Since SOS Alarm operates 24/7, as an SOS operator you work round-the-clock shifts, which means you work days/evenings/nights and weekends. We Require That You • Have completed upper secondary education • Have at least three years of work experience • Have excellent knowledge of Swedish, both spoken and written • Have good knowledge of English, both spoken and written • Have good computer skills and are comfortable working in various and complex systems • Have good multitasking abilities as the work requires handling multiple tasks simultaneously It Is an Advantage If You • Have experience working irregular hours • Have experience from healthcare, emergency services, alarm centers, or similar • Are a nursing assistant or have other relevant experience What We Offer You As an employee at SOS Alarm, we see your wellbeing as a focus area and we know that balance between work and personal life is crucial for a sustainable and meaningful work life. Therefore, as an employee you receive the following employment terms and benefits: • Wellness allowance of 5000 kr • SOS Health — a health initiative where you have the opportunity to participate in joint activities and events with your colleagues. The aim is to strengthen our health and sense of community. • Shortened working hours • Collective agreement and occupational pension according to ITP • SOS Campus — a learning library for continuous learning and skills development With us, you become part of a culture where our values are more than just words — they shape how we act every day. We take responsibility, we are professional, we show care, and we collaborate. We're looking for you to share these values and want to be part of a context where we develop together and create safety in society. With us, you don't just do a job — you contribute to a safer Sweden for everyone, every day. Does This Sound Interesting? This is a full-time position with two start dates: 2027-01-05 and 2027-01-26. We apply a 6-month probationary period. We're curious about who you are and look forward to your application! In your application, please attach your CV and a video greeting; a personal letter is optional. After you submit your application, you will be required to complete occupational psychological tests as a mandatory part of our recruitment process. Please complete the tests as soon as possible, as it is a requirement for you to remain a candidate in the recruitment process. Applications without completed test results will not be considered. The final application deadline for this position is 2026-09-06. However, please submit your application as soon as possible as we use continuous selection. Questions? Contact recruiting manager Johanna Strandberg, [email protected] SOS Alarm conducts background checks and security vetting with register checks on its personnel according to the requirements of the Security Protection Act (2018:585). A check under the Security Guard Act (1974:191) is also performed and remains active during the employment period. A drug test with no findings is a requirement for employment. The position also involves civil defense placement at SOS Alarm.

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