SOS Operator

SOS Alarm Sverige AB · plný úvazek

Vallbyleden 9, Västerås, Švédsko

At SOS Alarm, you have a unique opportunity to make a difference – every day, for both individuals and society. In a world where safety cannot be taken for granted, we are always ready, 24/7, 365 days a year. We offer you not only a secure and stable workplace with a collective bargaining agreement and favorable employment terms, but also a strong culture characterized by commitment, community, and a desire to make a difference. With us, you will develop in a work environment that promotes balance and long-term growth, without compromising your health. You become part of a dedicated company that works every day for a safer Sweden. Here, every workday is meaningful, and your work can be the difference that saves lives. Do you want to join us? Your Daily Work as an SOS Operator at 112 As an SOS operator at SOS Alarm, you become an important link in helping people in acute situations. If you thrive in a fast-paced work environment, can handle stress, and have a strong sense of structure and responsibility, you might be who we're looking for! "One of the best things about this job is that no two days are the same." You will meet all kinds of people, questions, and problems. Your main task is to answer incoming calls from people in distress. As an SOS operator, you answer the emergency number 112 and are the first contact for those seeking help before other emergency resources arrive on scene. 112 calls include everything from acute medical cases, traffic accidents, fires, to calls where someone needs a comforting voice. With interview support and adapted technology, you ensure that the right resources are sent to the right place at the right time. During ongoing calls, you collaborate with colleagues and external resources such as police, rescue services, and ambulances. The work is often conducted at a high pace, and the needs of those seeking help are always in focus. The work is conducted at the SOS emergency center where you sit in an open environment together with your colleagues. Training To have the right conditions to succeed as an SOS operator at 112, your employment begins with comprehensive training at our training unit in Kista, combined with practical training at the center where you have a supervisor. Therefore, you need to be able to be away from home for occasional weeks when the training is conducted in person at Kista (Stockholm). We cover all travel expenses related to attending our training unit. We Are Looking for You We assume you always want to help the person calling in and handle the call from beginning to end. You appreciate clear guidelines, are confident in yourself, and decisive – regardless of which call you handle. The role involves collaboration with colleagues and external actors, which requires good teamwork skills. You are a friendly and attentive person who finds it easy to talk with people. Since SOS Alarm operates 24/7, as an SOS operator you work around the clock, which means you work days/evenings/nights and weekends. We Wish That You Are a nursing assistant Have a completed upper secondary education Have at least three years of work experience Have very good knowledge of Swedish, both spoken and written Have good knowledge of English, both spoken and written Have good computer skills and are comfortable working with different and complex systems Have good multitasking ability, as the work requires you to handle multiple tasks simultaneously It Is Advantageous If You Have experience working irregular hours Have experience from healthcare, emergency services, emergency call centers, or similar We Offer You As an employee at SOS Alarm, we see your well-being as a focus area, and we know that a balance between work and private life is crucial for a sustainable and meaningful working life. Therefore, as an employee, you have the following employment terms and benefits: Wellness allowance of 5,000 SEK SOS Health – a health initiative where you get the opportunity to participate in shared activities and races together with your colleagues. The purpose is to strengthen our health and sense of belonging. Reduced working hours Collective bargaining agreement and occupational pension according to ITP SOS Campus – a learning library for continuous learning and professional development With us, you become part of a culture where our values are more than just words – they shape how we act every day. We take responsibility, we are professional, we show care, and we collaborate. We are looking for someone who shares these values and wants to be part of a context where we develop together and create security in society. With us, you're not just doing a job – you're contributing to a safer Sweden for everyone, every day. Sounds Interesting? This is a full-time position starting February 23, 2027, with a 6-month probation period. We are curious about who you are and look forward to your application! In your application, please attach your CV and a video greeting; a personal letter is optional. After you submit your application, you will be required to complete work psychology tests as a mandatory part of our recruitment process. Please complete the tests as soon as possible, as it is a requirement for you to remain active in the recruitment process. Applications without completed test results will not be considered. The application deadline is September 20, 2026. However, please submit your application as soon as possible, as we use continuous selection. Questions? Contact the recruiting manager, Mattias Forsberg, [email protected] SOS Alarm conducts background checks and security vetting with registry checks on its personnel in accordance with the requirements of the Security Protection Act (2018:585). A check under the Security Companies Act (1974:191) is also performed and remains active during the employment period. A drug test without findings is a prerequisite for employment. The position also entails civil contingency placement at SOS Alarm.