Emergency Services Operator (SOS)

SOS Alarm Sverige AB · plný úvazek

Fyrvallavägen 4, Östersund, Švédsko

At SOS Alarm, you have a unique opportunity to make a difference – every day, for both individuals and society. In a world where safety cannot be taken for granted, we are always ready, around the clock, year-round. We offer you not just a secure and stable workplace with collective agreements and favorable employment terms, but also a strong culture characterized by commitment, community, and a desire to make a difference. With us, you'll develop in a work environment that promotes balance and long-term growth, without compromising your health. You become part of a dedicated company that works every day for a safer Sweden. Here, every workday is meaningful, and your work can be the difference that saves lives. Do you want to be part of this? Your Day-to-Day as an Emergency Services Operator at 112 As an SOS operator at SOS Alarm, you become an important link in helping people in acute situations. If you thrive in a fast-paced environment, can handle stress, and have a strong sense of structure and responsibility, you might be the person we're looking for! "One of the most fun things about this job is that no two days are the same." You will meet all kinds of people, questions, and problems. Your main task is to answer incoming calls from people in need. As an emergency services operator, you answer the emergency number 112 and are the first contact for those seeking help before other resources arrive. Emergency calls range from acute medical cases, traffic accidents, fires, to calls where someone needs a reassuring voice. With interview support and adapted technology, you ensure that the right resources are sent to the right place at the right time. During ongoing calls, you collaborate with colleagues and external resources such as police, fire services, and ambulances. The work is often conducted at a high pace, and those seeking help are always in focus. Work is conducted at the emergency control center where you sit in an open environment with your colleagues. Training To succeed as an emergency services operator at 112, your employment begins with comprehensive training at our training facility in Kista, combined with practical training at the control center where you have a mentor. Therefore, you need to be able to be away from home for occasional weeks when training is conducted physically on-site in Kista. We cover all costs related to travel to our training facility. We're Looking for You We expect that you always want to help the person calling and handle the call from start to finish. You appreciate clear guidelines, are confident in yourself, and decisive – regardless of which call you handle. The role involves collaboration with colleagues and external actors, which requires you to have good teamwork abilities. You are a friendly and attentive person who finds it easy to talk with people. Since SOS Alarm operates 24/7, as an emergency services operator you work around-the-clock shifts, meaning you work days/evenings/nights and weekends. We Wish That You Have completed upper secondary education Have at least three years of work experience Have excellent knowledge of Swedish, both spoken and written Have good knowledge of English, both spoken and written Have good computer skills and are comfortable working with different and complex systems Have good multitasking ability as the work requires you to handle multiple tasks at the same time It's a Merit If You Have experience working irregular hours Have experience from healthcare, emergency services, alarm centers, or similar Are a nursing assistant or have other relevant experience We Offer You As an employee at SOS Alarm, we see your well-being as a key focus area, and we know that balance between work and private life is crucial for a sustainable and meaningful work life. Therefore, as an employee you have the following employment terms and benefits: Wellness allowance of 5,000 SEK SOS Health – a health initiative where you get the opportunity to participate in joint activities and races with your colleagues. The purpose is to strengthen our health and sense of community. Reduced working hours Collective agreement and occupational pension according to ITP SOS Campus – a learning library for continuous learning and competency development With us, you become part of a culture where our values are more than just words – they shape how we act every day. We take responsibility, we are professional, we show care, and we collaborate. We're looking for someone who shares these values and wants to be part of a context where we develop together and create safety in society. With us, you don't just do a job – you contribute to a safer Sweden for everyone, every day. Does This Sound Interesting? The position is a full-time employment. We have two training starts, with employment start on either January 12 or February 16. Employment begins with a probationary period of 6 months. We're curious about who you are and look forward to your application! In your application, we ask that you attach your CV and a video greeting; a personal letter is optional. After you submit your application, you will be required to complete occupational psychology tests as a mandatory part of our recruitment process. Please complete the tests as soon as possible, as it is a requirement for you to remain an active candidate in the recruitment process. Applications without completed test results will not be considered. The application deadline is September 27, 2026. However, please submit your application as soon as possible as we use continuous selection. Do you have questions? Contact recruiting manager, Marlene Rehnsbo, [email protected] SOS Alarm conducts background checks and security vetting with registry checks on its personnel according to the requirements of the Security Protection Act (2018:585). A check under the Act (1974:191) on Security Companies is also performed and remains active during the employment period. A clean drug test is a prerequisite for employment. The position also involves war placement at SOS Alarm.