IT Service Technician

Kinda kommun · plný úvazek

Stora Torget 5, Kisa, Švédsko

We are looking for new colleagues! Do you want to work with people, make an impact on others' lives, and make a difference? Kinda Municipality is the place for you. Here we care about each other and it's always close to colleagues, managers, and citizens. We face an exciting future and want to continue providing high-quality service to our citizens. That's why we want all employees to see the possibilities, both in the small and the large. Here we work with the values of forward-thinking, responsibility, and dialogue. These guide us in our daily work, how we treat each other and those we work for—our citizens. 1 position(s). IT Service Technician Would you like to work close to users and be the one who makes technology work in everyday life? We are now looking for a service technician for our IT department—a role for someone who enjoys problem-solving, service, and variety, and who wants to work broadly with IT in an organization where you have close contact with operations. About the Role As a service technician, you will work with varied and developing IT issues on-site in Kinda Municipality. Our IT operations are managed by an external provider, and you will be an important link between the provider, the municipality's IT department, and our users. A large part of your daily work consists of user support and management of clients and software. You meet users both digitally and on-site in operations, helping them solve both simple and more complex technical problems. You work closely with your IT department colleagues and maintain ongoing collaboration with our IT operations provider. In this role, you will, among other things: • provide support to users via ticket management system, phone, remote access, and on-site visits • install, configure, and distribute clients • manage the lifecycle of the municipality's digital clients • administer user accounts, permissions, and access • troubleshoot computers, networks, printers, mobile devices, peripherals, and conference equipment • work with some license management • update documentation and user manuals • contribute to developing procedures and the municipality's knowledge database. The position also includes administering and producing e-services to some extent on our current e-service platform Open ePlatform. Who Are We Looking For? We are looking for someone with post-secondary education in IT or professional experience that we consider equivalent. You have at least two years of current and documented experience working in first or second line support. It is important to us that you have worked in this field recently and are up-to-date with current practices, systems, and technical solutions. To succeed in this role, you need to have: • very good knowledge of computers, peripherals, and mobile devices, both Android and Apple • good knowledge of conference equipment • experience troubleshooting both hardware and software • very good knowledge of Windows 11 and Microsoft 365 • good knowledge of account management in Active Directory and client administration • B-category driver's license • very good ability to communicate in Swedish orally and in writing, as well as good knowledge of English. It is meritorious if you have experience with Intune, Azure/Entra ID, or working in the public sector. Who Are You? For us, it's important that you enjoy helping people. You are service-minded and solution-oriented, and can meet users with different levels of technical knowledge in a pedagogical way. You take responsibility for your tasks, work in a structured manner, and have good organizational skills. You can prioritize and drive your work independently while also enjoying collaboration with colleagues, users, and external providers. Since the IT environment is constantly developing, we also believe you are curious, have a broad interest in technology, and enjoy learning new things. Application The deadline for applications is September 20, 2026. Selection and interviews may be conducted on an ongoing basis, so do not delay sending in your application. For more information about the position, contact Malin at [email protected]. Employment Type: Permanent employment. Duration: Permanent, start date: By agreement.