Service Advisor Wanted for Established Company in Northern Stockholm

2Complete AB · plný úvazek

Stockholm, Švédsko

Do you want to work in a customer-facing role where service, structure, and problem-solving are in focus? We are now seeking engaged and driven service advisors for a well-known and established company in the automotive industry in northern Stockholm. Who are we looking for? We are looking for someone who is service-oriented, communicative, and has a natural ability to build trusting relationships. You thrive in a role with varied tasks and are motivated by finding solutions that create value for both customers and the business. We believe you are: - A team player who contributes to positive collaboration. - Structured and thorough in your work approach. - Solution-oriented and responsible. - Stress-resistant and comfortable handling a fast pace. - Experienced in working with digital systems. Qualifications - Experience from the automotive industry is a requirement. - Previous experience as a service advisor, customer service representative, or similar role is a merit. - Experience with systems such as Kobra and Cabas is a plus. - Strong Swedish language skills, both spoken and written. - A valid driver's license (category B) is a requirement. What do we offer? You will have the opportunity to work in a stable and successful operation with strong confidence in the future. Here you will find a work environment characterized by collaboration, development, and short decision-making paths, where you have excellent opportunities to grow both professionally and personally. As a service advisor, you will be an important link between customers and the workshop. You are responsible for ensuring a smooth and professional customer experience throughout the service process. The role involves daily customer contact, planning workshop work, and close collaboration with technicians and colleagues. Your main responsibilities: - Receive and handle bookings for service and repairs via phone and email. - Plan and coordinate work for the workshop's technicians. - Advise and guide customers regarding service measures and repairs. - Prepare and communicate price quotes as well as handle invoicing and payments. - Contribute to developing and improving procedures and processes to ensure high customer satisfaction. Are you interested? Submit your application, selection is ongoing. About 2Complete Security and trust form the foundation of 2Complete's recruitment process. We work closely with our clients and are passionate about matching the right person to the right position. 2Complete Group and its subsidiaries have been authorized members of Kompetensföretagen, Almega, and Svenskt Näringsliv since 2011, and were Gazelle Award winners in 2022 – an award for Sweden's fastest-growing companies.