Are you a technically skilled and service-oriented person who enjoys customer contact, planning, and creating structure? Do you also want to contribute to a more sustainable future? Then this role might be for you!
About the Company
Chromafora is an innovation company in cleantech with unique patented and patent-pending technologies for water purification based on proprietary chemical processes.
Chromafora's headquarters and chemistry lab are located in Västberga, Stockholm. Here, a dedicated team works driven by innovation, sustainability, and the desire to make a real difference for the environment.
About the Role
As a Service Manager at Chromafora, you will have a key role in the company's service organization and become the natural link between customers, service technicians, and external partners. The role suits you if you enjoy combining technical understanding with planning, coordination, and customer service.
You are responsible for receiving service requests, planning and scheduling service assignments, and ensuring that service technicians have the right conditions to perform their work efficiently. By planning travel and service operations smartly, you contribute to a well-functioning service organization and high customer satisfaction.
The role also includes writing service reports after completed assignments, providing quotes for spare parts and additional work, ordering chemicals, and coordinating efforts with external service partners. You will also visit customers to build long-term relationships and ensure they receive the service and support they need.
You will work from Chromafora's office in Västberga and work closely with a dedicated service team where collaboration, technology, and customer focus are central.
What We're Looking For
Technical education in, for example, operations technology, service technology, automation, or similar.
Experience from process industry, building operations, manufacturing, or other technical operations where you have built good understanding of technical systems.
Experience in a service management or coordinating role with extensive customer contact.
Good technical understanding and genuine interest in service and customer relations.
Experience with management control systems at user level, which is a merit.
Experience working with chemicals, which is a merit.
Valid driver's license (B category).
Very good knowledge of Swedish and English, both spoken and written.
To thrive in this role, we see that you are analytical, solution-oriented, and have a pragmatic approach to work. You inspire confidence, are communicative, and have an easy time building good relationships with both customers and colleagues.
You are self-directed and organized while appreciating working in a team where you support each other and together create the best solutions. We also believe you have a natural safety mindset, a helicopter perspective, and are driven to deliver high quality in everything you do.
At Chromafora, you become part of a company where innovation, sustainability, and technology go hand in hand. Here you have the opportunity to work with the future of water purification together with dedicated colleagues who are passionate about making a difference—every day.
Other Information
In this recruitment, Chromafora AB is working with Kraftsam Rekrytering och Bemanning. External recruitment firms and salespeople are politely but firmly asked not to apply.
If you have questions about the position, you are welcome to contact the responsible recruiter Elliot Sahlstrand at [email protected].
We look forward to your application!