Are you a technically skilled and service-oriented person who enjoys customer contact, planning, and creating structure? Do you also want to contribute to a more sustainable future? Then this could be the role for you!
About the Company
Chromafora is an innovation company in cleantech with unique patented and patent-pending technologies for water purification based on proprietary chemical processes.
Chromafora's headquarters and chemistry lab are located in Västberga, Stockholm. Here, a dedicated team works driven by innovation, sustainability, and a desire to make a real difference for the environment.
About the Role
As Service Manager at Chromafora, you will have a key role in the company's service organization and become the natural link between customers, service technicians, and external partners. The role suits you if you thrive combining technical understanding with planning, coordination, and customer service.
You are responsible for receiving service requests, planning and booking service assignments, and ensuring that service technicians have the right conditions to perform their work efficiently. By intelligently planning travel and service operations, you contribute to a well-functioning service organization and high customer satisfaction.
The role also includes writing service reports after completed assignments, quoting spare parts and additional work, ordering chemicals, and coordinating efforts with external service partners. You will also visit customers to build long-term relationships and ensure they receive the service and support they need.
You will be based at Chromafora's office in Västberga and work closely with a dedicated service team where collaboration, technology, and customer focus are central.
We're Looking for You
Have a technical education in, for example, operations technology, service technology, automation, or similar.
Have experience from process industry, facility management, manufacturing, or other technical operations where you have built a good understanding of technical systems.
Have experience in a service management or coordinating role with significant customer contact.
Have good technical understanding and a genuine interest in service and customer relationships.
Have experience with management systems at user level, which is a merit.
Have experience working with chemicals, which is a merit.
Hold a B-category driver's license.
Have excellent proficiency in Swedish and English, both spoken and written.
To thrive in the role, we see that you are analytical, solution-oriented, and have a pragmatic approach to work. You inspire confidence, are communicative, and find it easy to build good relationships with both customers and colleagues.
You are self-driven and organized while appreciating working in a team where people support each other and together create the best solutions. We also believe you have a natural safety mindset, a helicopter perspective, and are driven by delivering high quality in everything you do.
At Chromafora, you will be part of a company where innovation, sustainability, and technology go hand in hand. Here you get the opportunity to work with the future of water purification together with dedicated colleagues who are passionate about making a difference—every day.
Other Information
In this recruitment, Chromafora AB collaborates with Kraftsam Rekrytering och Bemanning. External recruitment agencies and salespeople are kindly but firmly asked to refrain from contacting.
If you have questions about the position, you are welcome to contact responsible recruiter Elliot Sahlstrand at [email protected].
We look forward to your application!