Service Coordinator at Luotea!

Luotea FM AB · plný úvazek

Armégatan 40, Huvudsta, Švédsko

Are you service-oriented, solution-focused, and passionate about creating positive customer experiences? Do you want a central role where you make a difference for customers, colleagues, and the business every day? Then you could be our next Service Coordinator in Customer Service at Luotea! When everyday operations run smoothly, when properties are secure, well-maintained, and energy-efficient – then we know we've done our job. At Luotea, we work every day to create value beyond the surface. We're leading the way toward a smarter tomorrow, and we need you for this mission! About the Position As a Service Coordinator, you have an important role in ensuring professional and efficient service on the front line for our customers, who are both public and commercial property owners throughout the country. You become a central point of contact between customers and operations, where you're responsible for receiving, prioritizing, and handling incoming cases and inquiries in a solution-oriented and service-focused manner. In this role, you work closely with both customers and colleagues, contributing to delivering our services with high quality every day. You thrive in a dynamic environment where the pace is sometimes fast and where your ability to prioritize and communicate makes a difference. Your main responsibilities will be to: Receive and register incoming calls, emails, and web cases from customers Handle, administer, and follow up on cases in various customer-specific systems Make independent assessments and prioritize cases based on agreed service levels in our customer contracts Report assignment-specific events in accordance with instructions and applicable customer-specific procedures Perform other administrative tasks related to the customer service function Contribute to developing and maintaining world-class customer service and team spirit About You We're looking for someone with a strong customer focus who is naturally engaged and down-to-earth. You have a genuine interest in helping others and being the important link between customers and our operations units at Luotea. You're someone who takes responsibility for your tasks and enjoys working in a role where structure, communication, and problem-solving are in focus. You have a natural ability to build relationships, collaborate well with others, and contribute to a positive atmosphere in the team. At the same time, you're self-driven and confident in making your own decisions when the situation requires it. To thrive with us, we see that you're motivated by creating a good customer experience and that you stay calm even when the workload is high. To succeed in this role, you need: High school diploma or equivalent At least 2 years of experience in qualified customer service work Good computer skills and the ability to quickly learn new systems and procedures Documented administrative experience Basic knowledge in property technology and good understanding of property-related services Very good Swedish language skills, both spoken and written Good English language skills Meritorious Knowledge of the IFS system and/or Faciliate Why You Should Choose Luotea Now you have the chance to join a company with a clear development and change strategy. Luotea's customers are public and commercial property owners throughout the country. With us, you become part of a company that dares to lead the way in Facility Management. Luotea employs approximately 1,100 employees across 30 offices throughout the country, and the company's net revenue in 2024 was 1,300 MSEK. At Luotea, you work with wonderful colleagues who bring different experiences and expertise, which together with yours form the foundation of what Luotea is. With our diversity, we complement each other and learn from one another to create a workplace with an atmosphere that is inspiring, developmental, and characterized by collaboration. Many of our employees describe Luotea with the words community, job satisfaction, and expertise – and we're proud of that. We also offer: Secure employment through a collective agreement in a company with clear sustainability focus Favorable pension program Wellness allowance Opportunity to develop in your role and broaden your expertise through competence development * We're very proud of our sustainability work – read more about how Luotea works on sustainability issues here: https://www.luotea.com/sv-se/hallbarhet Application We conduct rolling selection and interviews and therefore hope to receive your application as soon as possible. Once you've submitted your application, you'll receive a confirmation email. As part of our recruitment process, we conduct background checks on final candidates. If you have questions about the position, you're welcome to contact responsible recruiter Sara Widforss at [email protected] or recruiting manager Veronica Asp at [email protected] We decline all contact from staffing and recruitment companies as well as job advertisement sellers.