Are you passionate about helping others? Do you have a heart for service and support?
Would you like to be part of contributing to KTH's education, research, and collaboration in this key role?
We warmly welcome your application.
Job Responsibilities
Here you will have the opportunity to work in a key role within our service center team. Currently, the team operates from two service centers on KTH's main campus at Valhallavägen. The service center team consists of four colleagues who are our face to the outside world and are passionate about helping, providing service, and meeting people every day, both behind the computer screen and by staffing the reception.
As a Service Coordinator, you will assist employees and students with a variety of matters and answer all kinds of questions at the service center/reception, such as catering orders, receiving visitors, account inquiries, student questions, room bookings, packages & errands, access card matters, keys, simple procurement matters, etc.
Examples of services you provide to employees, in addition to those mentioned above, include arranging preparations for new hires and departing employees, coordinating various celebrations and preparing practical arrangements for guests to the school.
You will also coordinate smaller events and help visitors to the school with booking and reserving travel and hotels, as well as handling SINK applications as part of your duties.
You will continuously work in our case management system. You are expected to document and update procedures and work on developing new process descriptions for the unit's areas of responsibility.
The position requires you to work on-site at KTH's main campus at Valhallavägen in Stockholm. The school is located in several buildings on campus, which requires a flexible approach as work is performed with a focus on being close to operations.
From January 1, 2023, administrative support at KTH has been coordinated into a single line organization, which means that areas of responsibility and work tasks may be moved internally as the review progresses as part of the change program being driven within the university.
Qualifications
Requirements
You have appropriate upper secondary education or have studied a subject relevant to the field.
Since you will be working in an international environment where the majority of those you serve do not speak Swedish, it is of great importance that you communicate very well in both Swedish and English, both verbally and in writing.
Previous experience working at a university or college within the last 3 years.
Previous work in a service profession (reception, switchboard, front desk, customer service).
Personal Qualities
You need to be service-oriented with very good communication skills and be proactive and self-directed to get the work done in a functioning daily operation.
You are organized and passionate about building relationships with and between the different parts of KTH.
You are good at adapting to changed circumstances, can quickly shift your perspective, and see opportunities in changes.
We work in a dynamic environment with periodically high pace, where it is important to be stable and calm in your approach.
Meritorious Qualifications
Experience with web-based systems, cloud applications, and MS Office programs is advantageous since we use several different systems for, for example, case management, invoice flow, travel bookings, personnel information, etc.
Experience with similar work tasks is also meritorious, especially work at reception and experience with travel bookings and handling of SINK applications.
We will place great emphasis on personal qualities.
Become Part of KTH
KTH shapes the future through education, research, and innovation. As a leading international technical university, we play an active role in driving and contributing to the transition to a sustainable society. Here you are offered the opportunity to grow and develop in a creative and dynamic workplace with good working conditions and benefits. Equality, diversity, and equal terms are a quality issue and an integral part of KTH's values as a university and state authority.
Read more about our benefits and what it is like to work and develop at KTH.
Trade Union Representatives
Contact information for trade union representatives.
Application
You apply via KTH's recruitment system. As an applicant, you have primary responsibility for ensuring that your application is complete when submitted and that the qualifications we are seeking in the advertisement are evident in your CV. The application must be received by KTH no later than the final application deadline at midnight, CET/CEST (Central European Time/Central European Summer Time).
About the Employment
The employment is time-limited according to agreement, but at most until 2027-02-28, with start date by agreement.
Other Information
For information about the processing of personal data in connection with recruitment.
It may be that an employment at KTH is placed in a security classification. If this is the case for this particular employment, a security clearance of the applicant will be conducted in accordance with the Security Protection Act (2018:585) after consent. In these cases, a requirement for employment is that the applicant is approved after security clearance.
Tests may be used in this recruitment process.
We decline direct contact from staffing and recruitment companies as well as sellers of job postings.Are you passionate about helping others? Do you have a heart for service and support?
Would you like to be part of contributing to KTH's education, research, and collaboration in this key role?
We warmly welcome your application.
Job Responsibilities
Here you will have the opportunity to work in a key role within our service center team. Currently, the team operates from two service centers on KTH's main campus at Valhallavägen. The service center team consists of four colleagues who are our face to the outside world and are passionate about helping, providing service, and meeting people…