Service Desk Technician for Client in Karlstad

Are you a social person who enjoys helping users and solving technical problems? This role is perfect for you if you want to work in an organization where user service, problem-solving, and structure are in focus. About the Assignment We are now seeking a service desk technician for a consulting assignment with a client in Karlstad. You will be part of the client's IT department and work with both first-line and second-line support. This role is ideal for someone with a genuine interest in IT support, who enjoys user interaction, and is experienced in solving technical problems in a structured and service-oriented manner. The work will be conducted in the ticket management systems Ivanti and Matrix42. When needed, work in the IT department's customer reception may also be included. There you will primarily provide support and practical assistance related to mobile phone services. The assignment runs from October 26, 2026 through October 22, 2027 on a full-time basis. Working hours are 8 hours per day and follow a schedule with work hours between 06:50 - 17:00 on weekdays. Your Responsibilities Receive and manage IT tickets via phone, chat, and ticket management system. Provide first-line and second-line support to the client's users. Answer questions and troubleshoot IT and telephone-related issues. Configure and troubleshoot Apple devices and other mobile devices. Handle exchange of mobile devices and provide support to users when transitioning to new devices. Receive deliveries from telephone providers and administer and manage devices to be sent for repair. Document and follow up on tickets in the ticket management system. Contribute to a good service experience for the client's users. Your Qualifications Documented experience working full-time with phone support in first-line support for at least six consecutive months within the past three years. Meritorious Experience working with IT-related tasks within municipal operations. Experience from service desk work in an organization with a support function for more than 300+ users/customers. Interest and knowledge in mobile telephony and technical products. Experience and knowledge in support for the following: Microsoft 365 Windows 11 Apple products and iOS system What We Offer You As a consultant at Bemannia, you get: ⭐ Close contact with your consultant manager ⭐ Opportunity for more exciting assignments ⭐ Experience at educational workplaces where your expertise makes a difference ⭐ Secure employment terms 🔭 Read more about what it's like to work as a consultant with us here: Working as a Consultant at Bemannia About the Application Apply for the position by clicking apply below. Please upload your CV in Word format and in Swedish. Selection and interviews take place on a rolling basis and the position may be filled before the final application deadline, which is September 9, 2026. We do not accept applications via email, but if you have specific questions about the position, these will be answered by the responsible recruiter, Pernilla Gärdén, [email protected] For general questions about your application or our recruitment process, reach us during office hours at 0771-845300 Bemannia is a public Swedish staffing and recruitment company that provides competent and qualified personnel through temporary staffing, recruitment, and staffing solutions within Organization & Leadership, PR & Information, Marketing & Sales, Finance, Law, HR & Personnel, Property & Technology, IT & Data, and Office & Administration. Bemannia has framework agreements with most of Sweden's government agencies and Swedish municipalities, their administrations, and companies. Bemannia is a member of Kompetensföretagen and is an authorized staffing and recruitment company with collective agreements with Unionen, Akademikerna, SEKO, as well as LO and the Hotel and Restaurant Employees' Union. Bemannia is certified according to SS-EN ISO 9001:2015, Quality Management System, SS-EN ISO 14001:2015, Environmental Management System – requirements and guidance, SS-ISO 45001:2018, Occupational Health and Safety Management System, and SS-ISO/IEC 27001:2022 Information Security Management System. The company's management has been active in the industry for 40 years.

Zeptej se AI

Časté otázky k tomuto inzerátu — otevře tvoji AI s připraveným promptem včetně odkazu na inzerát.

• Je mzda v této pracovní nabídce konkurenceschopná pro tuto pozici a lokalitu?
  Otevřít v
• Na co se mám zeptat na pohovoru na tuto pozici?
  Otevřít v
• Jaké dovednosti mám vyzdvihnout v odpovědi na tento inzerát?
  Otevřít v