Service Desk Agent at Vivicta

Do you want to develop your IT skills and work in a role where technology, problem-solving, and service are at the center? We're looking for you to work with technical support at a large international IT company in Malmö. Here you'll have the opportunity to build on your IT knowledge while helping users solve their technical problems. About the Company Our client is a large international IT company that helps businesses and organizations with their IT environments and digital solutions. The business covers several areas within IT and technology, and at the Malmö office, employees work with support and technical services, among other things. Here you'll become part of a professional IT environment with many contact points and excellent opportunities to develop your technical skills. More information about the company and operations will be provided further in the recruitment process. Mero assists in the recruitment process and you will initially be employed as a consultant through Mero on assignment with the client. Initially, the assignment is for 6 months, with good opportunities for extension. About the Role As a Service Desk Agent, you are the first point of contact for users who need help with IT-related questions and problems. You receive incoming cases via telephone and help the user by identifying the problem, troubleshooting, and finding a solution. The cases vary in both character and complexity, which means you need to be able to understand different situations and determine whether you can solve the problem directly or if the case needs to be escalated. This role suits you if you enjoy the combination of technology, problem-solving, and contact with people. You'll receive thorough introduction and training at the beginning of the assignment to give you the right conditions to get started. In the role you will work with, among other things: Technical support and service to users Troubleshooting IT-related problems Support related to hardware and software Registration and management of cases in case management systems User management in Active Directory Escalation of cases to the appropriate support function when needed About You We're looking for someone with a genuine interest in IT and technology who also enjoys helping people. You don't need to have an extensive technical background – what's more important is that you're curious, solution-oriented, and able to quickly understand new technical problems. Since much of the work involves contact with users, we see that you are communicative, educational, and service-oriented. You thrive with many contact points, take responsibility for the cases you handle, and can stay calm even when the pace is high. Personal qualities and your motivation to develop within IT will carry significant weight in the recruitment process. For this position, we see that you have: Experience in technical support, helpdesk, or customer service where telephone has been an important work tool A clear interest in IT and technical problem-solving Good communication skills and a service-oriented approach Fluent knowledge of Swedish and English It is a merit, but not a requirement, if you have a secondary education in IT or technology. Additional Information Placement: Central Malmö, on-site work at the office Scope: Full-time Start: Immediately Employment form: Consultant assignment via Mero, initially 6 months with good opportunities for extension Salary: By agreement Background checks will be conducted on candidates who proceed in the recruitment process. Do you have questions about the position? Contact recruitment manager Alice Fredrikson at [email protected] or 070 - 970 01 91. We recommend that you submit your application as soon as possible, as selection is ongoing. We look forward to your application!

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