Service Center Representative in Stockholm

COOR Service Management Aktiebolag · plný úvazek

Stockholm, Švédsko

Do you want to make a real difference? Are you someone who enjoys helping others, solving problems, and creating a smooth experience for customers and colleagues? Then this role might be perfect for you. At Coor, you make the difference. Who are we? At Coor, we create pleasant, sustainable, and well-functioning workplaces where people feel good and can perform at their best. We are a stable employer with a warm and inclusive culture where you have the opportunity to develop, take responsibility, and grow in your career. About the role As a service center representative, you are an important part of the customer experience and the natural point of contact for employees who need support in their work. You help resolve issues, coordinate cases, and ensure that customers receive fast and professional service. Your main responsibilities include: Handling incoming cases via phone, email, and case management systems Providing support and service to customers, colleagues, and visitors Coordinating and publishing information on intranet and digital communication channels Managing furniture inventory, reuse, and various furnishing matters Handling quotes, financial documentation, and administrative follow-up Independently researching the right information to provide the best possible service Contributing improvement suggestions that develop our working methods and service delivery Supporting operations with other administrative tasks as needed Who are you? You thrive in a service-oriented role where the pace can sometimes be high and where tasks vary from day to day. With a professional and welcoming approach, you build trust and create positive experiences for those you meet. You are organized, solution-oriented, and skilled at prioritizing multiple tasks simultaneously. You take responsibility for your work, see what needs to be done, and enjoy contributing ideas that improve both customer experience and team working methods. At the same time, you are a team player who appreciates collaboration and contributes to a positive work environment. We are looking for someone with: At least 2 years of experience in customer service, service centers, reception, customer support, or other service-oriented administrative roles At least 1 year of experience handling cases via phone, email, and digital case management systems Experience in administrative work where you have coordinated and managed multiple parallel tasks Good experience working in various digital systems and tools Strong proficiency in Microsoft 365, especially Outlook and Teams Very good knowledge of Swedish and good knowledge of English, both spoken and written We offer secure and safe working conditions A warm and welcoming work culture Salary according to collective agreement Introduction program for all new employees to give you a good start Wellness benefits to promote life balance Benefits such as occupational pension, insurance, and parental benefits Opportunity to develop within a large and growing company Continuous professional development with training and courses About the position Employment type: Permanent Full-time: 100% Working hours: Mon-Fri 08:00-17:00 Start date: As soon as possible Probation period: 6 months Your workplace is at the customer's premises in Stockholm (Kungsholmen). Additional information For questions, contact: [email protected] We review applications continuously, so apply today. To ensure a fair and accurate recruitment process, we use personality tests and may conduct background checks before employment. We process personal data according to GDPR, only accept applications through our recruitment system, and make all selection decisions through human judgment. All sales from ad sellers and recruitment firms in connection with this recruitment process are kindly declined. Welcome to apply! At Coor, we meet each other with curiosity and warmth. Here, people work with different personalities, backgrounds, and talents. Coor is service; we take care of our customers' properties, prepare meals, clean, welcome guests, deliver mail, and handle all the hundreds of Facility Management services required for a workplace or property to function at its best. Our shared mission is to create the best work environments in the Nordic region – smart, sustainable, and filled with joy, for both our customers and ourselves. Together, we create value by delivering, managing, and streamlining our customers' service operations so they can focus on what they do best. The rest we take care of. Through our warm culture and strong collaboration, we have more fun and create more value for our customers. We see that every day. That's why we are one of the Nordic region's leading Facility Management companies.