Do you want to work in a service-oriented role where service, technology, and structure come together? As a service agent at Bravida, you'll hold a central position where you keep the flow running smoothly between customers and technicians.
About the Role
As a service agent at Bravida, you hold a central role where you daily support customers via phone, email, and other communication channels. You're responsible for providing professional and service-oriented assistance in every interaction, whether it's an incoming inquiry, a fault report, or an ongoing case. The role includes receiving and handling incoming cases, ensuring they are correctly registered in internal systems, and followed up according to applicable procedures. You work continuously with administrative tasks linked to case management and serve as an important link between Bravida, colleagues, and customers. Through daily contact with various departments, you contribute to creating structure, clarity, and excellent service throughout the entire flow.
Your Profile
To succeed in the service agent role, we believe you have good computer skills and a sense for customer service. You have good understanding of the Office suite and can speak and write both Swedish and English. As a person, you are service-oriented and thorough in your work, and you thrive with multiple tasks at once. You are unpretentious and driven in your work and your development. It is an advantage if you have previous work experience in customer service.
Requirements for the Position:
• Good computer skills
• Spoken and written Swedish and English
• For this position, you must undergo and be approved according to applicable security clearance regulations
Advantages for the Position:
• Work experience in customer service
About Bravida
Bravida is proud to deliver the feeling when everything just works. Their employees have built customer trust since 1922 and are the heart of the organization. Together, Bravida delivers the most energy-efficient technical solutions. With them, you have the opportunity to make a difference for a more sustainable future. Bravida values diversity and strives to create a safe and inclusive workplace where everyone feels welcome and appreciated. Your safety comes first, always.
Through internal training, Bravida offers development opportunities, and in a strong community they help each other succeed. As part of Bravida's team, you get the chance to develop both personally and professionally. Bravida is proud to be one of the Nordic region's leading companies in the industry.
How to Apply
To apply for the service agent position, please apply via: https://www.framtiden.com/. For questions, feel free to contact recruiter William Henriksson: [email protected] or 070-015 13 85. We work with continuous selection, welcome to submit your application today!
About Framtiden AB
At Framtiden, we work with both staffing and recruitment; we want to make a difference in people's lives. We make a difference by helping people find the right job and the right colleague. We are specialists in recruiting the right talents to the right companies. Framtiden operates in seven locations in Sweden.
For the service agent position, you will be employed by us at Framtiden AB with the opportunity for a direct employment at Bravida.
Terms
Start: By agreement
Work Location: Värnamo
Work Hours: Mon-Fri 07:30-16:30
Scope: Full-timeDo you want to work in a service-oriented role where service, technology, and structure come together? As a service agent at Bravida, you'll hold a central position where you keep the flow running smoothly between customers and technicians.
About the Role
As a service agent at Bravida, you hold a central role where you daily support customers via phone, email, and other communication channels. You're responsible for providing professional and service-oriented assistance in every interaction, whether it's an incoming inquiry, a fault report, or an ongoing case. The role includes receiving and…