Drive the implementation of scalable service offerings – from customer journey and business requirements to processes, pilot, and market rollout.
Do you want to translate strategy into concrete, scalable service offerings? In this leadership role, you'll drive the work from concept and customer journey to processes, business requirements, piloting, and rollout. You'll be a key force in developing services within the aftermarket and service business.
About the Role
Drive the operationalization of service agreements and connected services.
Translate strategic direction into working methods, processes, and executable plans.
Work cross-functionally between business, operations, data, and IT.
Ensure solutions are ready for pilot and further rollout.
What You'll Do
Shape target vision and operating model for service offerings.
Map customer, partner, and internal processes from end to end.
Define and document business requirements, system dependencies, and data needs.
Identify gaps and prioritize process, data, and system improvements.
Facilitate workshops, follow up on activities, and prepare decision-making materials.
What We're Looking For
Solid experience in business development within service or aftermarket business.
Experience developing processes and translating strategy into implementation.
Familiarity with gathering business requirements and collaborating closely with IT and digital teams.
Experience in complex, cross-functional environments and stakeholder management.
Meriting experience with service agreements, recurring revenue models, or partner networks.
Techniques & Tools
Process mapping and process development.
Business requirements and requirements management.
Gap and impact analysis for data and systems.
MVP definition, piloting, and rollout planning.
Practical Information
Location: Göteborg.
Work arrangement: Not specified.
Language: English in speech and writing.