Service Agent

Job ID: 5534 The dream job for someone who loves helping people - become our next Service Agent Are you our next service star who wants to make a difference for our customers and deliver outstanding service? We're looking for more amazing colleagues who want to help our customers with everyday banking matters and digital solutions. About Our Team Get to know our Customer Service team, characterized by a strong winning culture focused on results, satisfied customers, and high quality. We have fun together, collaborate, and are committed to supporting each other. With us, you're part of an inspiring team with great opportunities to develop and contribute to something bigger. What You'll Do As a Service Agent, you'll: Meet our customers via phone and create positive customer experiences Guide our customers to find solutions to their banking matters Combat digital exclusion and help our customers feel comfortable with our digital services Handle everything from simple questions to more complex customer matters Who You Are Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and make decisions – and we believe you share them. We believe you: Are a star at service and win customer trust and loyalty Are social and communicative Enjoy working both independently and in close collaboration with colleagues Can put yourself in the customer's situation, adapt your approach, and connect the customer's needs with our services and products Are driven to work toward set goals at a fast pace Use good judgment to make well-informed decisions that follow Nordea's guidelines and regulations Your Background and Qualifications Include: Completed and approved upper secondary education Good knowledge of Swedish and English, both spoken and written It Would Be Valuable if You Also: Have relevant and current work experience in customer-facing service roles, preferably in banking/finance/insurance Have education in economics Working Conditions The employment is hourly-based with an expectation of 30 hours per week. You'll be scheduled on a rotating schedule with varied times, with the majority of shifts between 7:45 AM–6:15 PM on weekdays, but evening and weekend shifts may also occur. We offer a start date of November 9. What We Offer People come here when they want to go somewhere. For some, it's taking their career to the next level. For others, it's breaking new ground within their area of expertise – in other words, you're always moving forward with us. As a new employee, you'll receive the training you need to provide our customers with outstanding service. During your first year, we'll continuously train you in new case types with increased complexity and responsibilities. You'll be part of a team with a hands-on leader who continuously works to develop you and your colleagues. Team spirit, well-being, and collaboration characterize our workplace. If this sounds like you, don't hesitate to reach out! Next Steps Submit your application by August 28, 2026. The recruitment process consists of the following steps: CV screening Tests Phone interview Interview Background check We're an international company, so the phone interview may be conducted in English. For more information about the position, you're welcome to contact us at [email protected]. We recruit continuously, so don't delay with your application! We Are Nordea. We have a 200-year history of supporting and growing the Nordic economies, and our values are deeply rooted in these open, progressive, and collaborative societies. Nordea is one of the largest employers in the Nordic region, Poland, and Estonia, and with us, you have excellent opportunities to learn, develop, and advance. For union information, contact Finansförbundet at [email protected] or SACO at [email protected].

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