Shape digital services that help professional users increase productivity, operational reliability, and customer value in a complex industrial environment.
Would you like to shape digital services that make a real difference for users in a complex industrial environment? As a Senior Service Designer, you drive design initiatives from insight and concept to anchoring and implementation.
About the role
Work in an experienced cross-functional design team at a large international player in the automotive industry.
Develop digital services that support productivity, operational reliability, and long-term customer value.
Take a leading responsibility for service design in complex service ecosystems.
Translate user needs, business goals, and technical requirements into clear experience direction.
What you will do
Lead service design initiatives through the entire process, from research to implementation support.
Map and improve customer and user journeys from beginning to end.
Develop service blueprints that connect experiences to processes, systems, and business capabilities.
Facilitate workshops and create alignment between design, product, technology, and business.
Translate insights into priorities, concepts, and concrete service improvements.
We are looking for someone who has
Deep experience in service design, customer experience, or related design disciplines.
A strong human-centered design foundation and experience working practically with design.
Documented ability in research, synthesis, journey mapping, and service blueprinting.
Good systems understanding and the ability to connect users, digital products, business, and technology.
A portfolio that clearly demonstrates your own design contribution, work process, and achieved results.
Techniques & Tools
Service Design
Customer Journey Mapping
Service Blueprinting
UX Research and insight synthesis
Meritorious: B2B, SaaS, IoT, telematics, or connected services.
Practical information
Location: Gothenburg
Work arrangement: Not specified
Language: English