Do you want to develop your customer service skills in an international and innovative organization?
Are you organized, solution-oriented, and thrive in a role with many contact points? Then this could be your next step!
On behalf of Thermo Fisher Scientific, Adecco is now recruiting a Senior Customer Service Representative for an exciting full-time assignment with a planned start in December. You'll have the opportunity to work in a global organization that develops solutions to make the world healthier, cleaner, and safer.
About the Role
As a Senior Customer Service Representative, you'll be an important part of the customer service organization and be responsible for ensuring a professional and smooth customer experience throughout the entire order and delivery process.
You'll serve as a central contact point for customers, internal teams, and other collaboration partners. This role suits you if you enjoy combining customer interaction, administration, problem-solving, and collaboration – and are motivated by creating structure and high quality in your daily work.
You'll work closely with sales, logistics, finance, and other departments, contributing to both strong customer relationships and efficient internal processes.
You'll be employed as a consultant through Adecco and get the opportunity to work at Thermo Fisher Scientific – a global and world-leading company in science and research. The assignment starts in December and is expected to run for 8 months, with a chance for extension.
This is a full-time position offering a flexible hybrid work model, allowing you to combine working from home with working in the office.
Your Main Responsibilities
Handle incoming customer inquiries via phone and e-mail
Register, administer, and follow up on customer orders
Prepare and manage quotations
Ensure that customer and order information is correct and up to date
Follow up on deliveries and handle any discrepancies
Collaborate with sales, logistics, finance, and other internal functions
Identify improvement opportunities and contribute to more efficient customer service processes
Ensure high customer satisfaction through clear communication and professional service
We're Looking for You
We believe you are a service-oriented and meticulous person who enjoys taking responsibility and solving problems. You communicate easily with different types of people and thrive in an international environment where the pace can vary.
To succeed in this role, we'd like you to have:
High school diploma or equivalent
At least one year of experience in customer service, order administration, or similar
Very good English skills, both spoken and written
Good skills in Microsoft Office
Practical experience working in SAP (required)
Experience with order handling and order entry in business systems
An organized and meticulous working style
Strong customer service mindset and good communication skills
Ability to work both independently and as part of a team
Interest in solving problems and creating positive customer experiences
It's a Plus if You Have
Experience with ERP systems, such as SAP or Oracle
Experience with CRM systems
Knowledge of additional European languages
Experience from an international organization or Shared Service Center
Contact Information
If you have any questions about the position, feel free to contact the responsible recruiter:
Amila Dresevic at 073 684 78 61.
NOTE: We do not accept applications via e-mail!
We look forward to receiving your application!