Would you like to develop your career in customer service in an international and innovative organization?
Are you organized, solutions-oriented, and enjoy a role with many customer touchpoints? Then this could be your next opportunity!
On behalf of Thermo Fisher Scientific, Adecco is now recruiting a Senior Customer Service Representative for an exciting full-time assignment with a planned start in December. You will have the opportunity to work in a global organization that develops solutions to make the world healthier, cleaner, and safer.
About the Role
As a Senior Customer Service Representative, you will be an important part of the customer service organization, ensuring a professional and seamless customer experience throughout the entire order and delivery process.
You will serve as a central point of contact for customers, internal teams, and other partners. This role is perfect for you if you enjoy combining customer interaction, administration, problem-solving, and collaboration – and if you are motivated by creating structure and high quality in your daily work.
You will work closely with sales, logistics, finance, and other departments, contributing to both strong customer relationships and efficient internal processes.
You will be employed as a consultant through Adecco and will have the opportunity to work at Thermo Fisher Scientific – a global and world-leading company in science and research. The assignment begins in December and is expected to last 8 months, with the possibility of extension.
The position is full-time and offers a flexible hybrid work model, allowing you to combine working from home with time in the office.
Your Main Responsibilities
Handle incoming customer inquiries by phone and email
Register, administer, and follow up on customer orders
Prepare and manage quotations
Ensure customer and order information is accurate and up-to-date
Follow up on deliveries and handle any discrepancies
Collaborate with sales, logistics, finance, and other internal departments
Identify improvement opportunities and contribute to more efficient customer service processes
Ensure high customer satisfaction through clear communication and professional conduct
We Are Looking for You
We believe you are a service-oriented and meticulous person who enjoys taking responsibility and solving problems. You communicate easily with different types of people and thrive in an international environment where the pace can vary.
To succeed in this role, we would like you to have:
High school diploma or equivalent
At least one year of experience in customer service, order administration, or similar
Very good English skills, both spoken and written
Good skills in Microsoft Office
Practical experience working in SAP (required)
Experience with order management and order registration in business systems
An organized and meticulous work approach
Strong customer service orientation and excellent communication skills
Ability to work both independently and as part of a team
Interest in solving problems and creating positive customer experiences
It is Advantageous if You Have
Experience with ERP systems, such as SAP or Oracle
Experience with CRM systems
Knowledge of additional European languages
Experience from an international organization or Shared Service Center
Contact Information
If you have any questions about the position, please feel free to contact the responsible recruiter:
Amila Dresevic at 073 684 78 61.
NOTE: We do not accept applications by email!
We look forward to receiving your application!