Second Line Support/Incident Manager

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Do you want to work with mission-critical operations where your technical expertise makes a difference every day? With us, you combine advanced support and troubleshooting with a central role in incident management for healthcare and pharmacy actors across Sweden. About the Position In second line support, you handle support cases related to production environments and external test environments to assist healthcare and pharmacy actors with the E-health Authority's services. You troubleshoot, extract data and logs from databases and logging tools, create test data for customers, and maintain test environments. You are part of a team that is scheduled to take on the role of incident manager, during and outside office hours. In the Incident Manager role, you work to handle and resolve incidents that occur in our IT environment as quickly as possible. You do this by directing, leading, and coordinating the work required to resolve the incident. An important task in incident management is maintaining clear communication with both external and internal stakeholders. The Application Support unit is responsible for technical support and troubleshooting for the Authority's applications. This includes managing second-line support for production and external test environments, the Authority's incident management process, and collaboration with external actors to ensure effective incident management. It also includes 24/7 on-call availability every day of the year for the Authority's incident management. About You We are looking for a self-directed and reliable person who takes responsibility for their assignments and works systematically even in changing situations. You have good collaboration skills and enjoy building positive relationships. With a strong service focus, you are attentive to others' needs and always strive to find the best solutions. You also have strong analytical and problem-solving abilities, enabling you to quickly identify challenges, analyze causes, and translate insights into practical actions. We are looking for someone who has: post-secondary education in IT or equivalent knowledge acquired through work experience current experience working with technical support current experience formulating and searching large databases and log files current experience working process-oriented good ability to express yourself orally and in writing in Swedish good ability to express yourself orally and in writing in English. It is meritorious for the position if you have: experience working as an Incident Manager and/or Problem Manager experience working with the Splunk logging tool experience working with Oracle SQL Developer and/or SQL Server Management Studio experience in operations regarding server applications with high performance, quality, and availability requirements experience working in Unix/Linux environments. What Do We Offer? The E-health Authority is a growing agency driving the development of national digital infrastructure within healthcare and care. We create the conditions for digital services and solutions for both private individuals and professionals within healthcare, pharmacies, and social services. We work to make health data available throughout the care chain. We are approximately 600 employees in Kalmar and Stockholm. With us, there is an opportunity to make a difference in an innovative environment with pleasant and competent colleagues. All employees have flexible working hours and can work partially remotely. Read more about the E-health Authority as an employer: Work With Us Are You Interested? Questions about the position are answered by: Recruiting Manager Maria Idberg: [email protected] Questions about the recruitment process are answered by: HR Specialist Gabriela Plachecka: [email protected] Welcome to submit your application and CV through our recruitment tool no later than August 14, 2026. Please upload diplomas, grades, and certificates relevant to the position with your application. Please note that our response times may be longer than usual during the summer period and that we have limited ability to answer questions via phone and email. The recruitment process resumes in August. The selection questions are based on the competency profile for this recruitment, and your answers form the basis for the selection in the process. Answering the selection questions is a prerequisite for your application to be considered complete. The employment is permanent with a six-month probationary period. Start date as soon as possible or by agreement. The work location for this position is Stockholm or Kalmar. The work may involve business travel, primarily between Kalmar and Stockholm. Employment with us may involve placement in a security classification. Therefore, we may need to conduct a security vetting with a registry check according to the Security Protection Act (2018:585). For some security-classified work tasks, Swedish citizenship is required. If you have a decision regarding protected personal data, contact the HR specialist named in this announcement. Read more about us at www.ehalsomyndigheten.seDo you want to work with mission-critical operations where your technical expertise makes a difference every day? With us, you combine advanced support and troubleshooting with a central role in incident management for healthcare and pharmacy actors across Sweden. About the Position In second line support, you handle support cases related to production environments and external test environments to assist healthcare and pharmacy actors with the E-health Authority's services. You troubleshoot, extract data and logs from databases and logging tools, create test data for customers, and maintain…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Stockholm

Adresa

Sankt Eriksgatan 117

GPS

59.347093908438, 18.039910197893kopírovatotevřít v ▾

Email

Zobrazit e-mail

Zobrazení

2

Publikováno

24. 7. 2026

Upraveno

5. 8. 2026

Poloha

Parametry