Second Line Support/Incident Manager

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Do you want to work with socially important operations where your technical expertise makes a difference every day? With us, you combine advanced support and troubleshooting with a central role in incident management for healthcare and pharmacy actors throughout Sweden. About the Position In second line support, you handle support cases related to production environments as well as external test environments to assist healthcare and pharmacy actors with the services of the Swedish eHealth Agency. You troubleshoot, extract data and logs from databases and logging tools, create test data for customers, and maintain test environments. You will be part of a team that has a scheduled role as incident manager, during and outside office hours. In your role as Incident Manager, you work to handle and resolve incidents that occur in our IT environment as quickly as possible. You do this by directing, leading, and coordinating the work required to resolve the incident. An important task in incident management is maintaining clear communication with both external and internal stakeholders. The Application Support unit is responsible for technical support and troubleshooting for the agency's applications. This includes managing second line support for production and external test environments, the agency's incident management process, collaboration with external actors to ensure effective incident management. It also includes around-the-clock readiness every day of the year for the agency's incident management. About You We are looking for a self-driven and stable person who takes responsibility for their work tasks and works in a structured manner even in changing situations. You have good collaboration skills and enjoy building positive relationships. With a strong service focus, you are responsive to others' needs and always strive to find the best solutions. You also have strong analytical and problem-solving skills, which enable you to quickly identify challenges, analyze causes, and translate insights into practical actions. We are looking for you who have: - Post-secondary education in IT or equivalent knowledge acquired through work - Current experience working with technical support - Current experience formulating and conducting searches in larger databases and log files - Current experience working in a process-oriented manner - Good ability to express yourself in speech and writing in Swedish - Good ability to express yourself in speech and writing in English It is considered advantageous for this position if you have: - Experience working as an Incident Manager and/or Problem Manager - Experience working with the logging tool Splunk - Experience working with Oracle SQL Developer and/or SQL Server Management Studio - Experience with operations of server applications with high performance, quality, and availability requirements - Experience working in Unix/Linux environments What Do We Offer? The Swedish eHealth Agency is a growing authority and we drive the development of national digital infrastructure in health, care, and social services. We create conditions for digital services and solutions for both individuals and professionals within healthcare, pharmacies, and social services. We work to make health data accessible throughout the entire care chain. We have approximately 600 employees in Kalmar and Stockholm. With us, you have the opportunity to make a difference in an innovative environment with pleasant and competent colleagues. All employees have flexible working hours and can work partially remotely. Read more about the Swedish eHealth Agency as an employer: Work With Us Interested? Questions about the position are answered by: Recruiting Manager Maria Idberg: [email protected] Questions about the recruitment process are answered by: HR Specialist Gabriela Plachecka: [email protected] Welcome to submit your application and CV through our recruitment tool no later than August 14, 2026. Please upload diplomas, grades, and certificates relevant to the position with your application. Please note that our response times may be longer than usual during the summer period and that we have limited ability to answer questions via phone and email. The recruitment process will resume in August. The screening questions are based on the requirements profile for this recruitment, and your answers will form the basis for the selection made in the process. Answering the screening questions is a requirement for your application to be considered complete. The employment is permanent with a six-month probationary period. Start as soon as possible or by agreement. The placement location for the employment is Stockholm or Kalmar. The work may involve business travel, primarily between Kalmar and Stockholm. Employment with us may involve placement in a security clearance class. Therefore, we may need to conduct a security vetting with register checks in accordance with the Security Protection Act (2018:585). For some work tasks in security clearance class, Swedish citizenship is required. If you have a decision on protected personal data, contact the HR specialist named in the announcement. Learn more about us at www.ehalsomyndigheten.se Apply here: http://e-halsomyndigheten.varbi.com/what:job/jobID:933803/Do you want to work with socially important operations where your technical expertise makes a difference every day? With us, you combine advanced support and troubleshooting with a central role in incident management for healthcare and pharmacy actors throughout Sweden. About the Position In second line support, you handle support cases related to production environments as well as external test environments to assist healthcare and pharmacy actors with the services of the Swedish eHealth Agency. You troubleshoot, extract data and logs from databases and logging tools, create test data for…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Kalmar

Adresa

Södra Långgatan 60

GPS

56.664531317418, 16.370157023605kopírovatotevřít v ▾

Email

Zobrazit e-mail

Zobrazení

5

Publikováno

24. 7. 2026

Upraveno

5. 8. 2026

Poloha

Parametry