Customer Service Representative with Sales Focus at Telia

Do you want to take your first step in your career while becoming part of an engaged team? As a customer service representative at Telia in Norrköping, you'll get a rewarding role in service and sales – where you grow every day and gain experiences for life. You'll work alongside driven colleagues who support and encourage each other, with the right conditions to develop in your role. Does this sound like your next challenge? Welcome to apply! About the Position This is a full-time assignment where you'll be employed by Bravura and work as a consultant at Telia. You'll get secure employment with us while having the opportunity to develop at one of Sweden's leading telecom companies. As a consultant at Bravura, you'll have a dedicated consultant manager who supports your development, follows up on how you're doing in your role, and provides support throughout the assignment. We actively work on your development and give you excellent conditions to grow – both within the assignment and further in your career. The assignment is initially for 12 months, with excellent opportunities for extension or transition to employment at Telia for the right person. 🚀 About the Company Telia Company is a communications company in IT and telecom. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing its entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest for a more digital and sustainable society. Digitalization has connected people and allows us to talk, listen, watch, read, and share opinions almost anywhere in the world. Nations, businesses, and individuals meet across borders and continents, 24/7 and year-round. Telia Company provides the foundation of the digital society that is crucial for creating a better future. Welcome to Telia, better networks, better experiences! 💼 Responsibilities In your role as a customer service representative at Telia, you'll be the customer's first point of contact and an important part of creating a positive experience. You'll handle incoming calls from private customers and assist with questions regarding invoices and payment solutions. The role is more than traditional customer service – you'll actively work to understand customer needs, provide advice, and guide customers to solutions that create long-term value. The role also includes responding to customers via text, where clear communication is essential. You'll develop your communication skills in daily work by presenting comprehensive solutions to customers. You'll become part of a team where personality, engagement, and the desire to develop are highly valued. • Handle incoming calls and support customers with their issues • Analyze needs and provide advice that creates value for the customer • Actively work on developing customer dialogue and identifying relevant solutions 🔍 Education, Experience, and Personal Qualities • Completed upper secondary education • Experience from service, customer contact, or sales • Speak and write Swedish fluently and have good English skills To thrive in this role, you're someone who wants to develop and dares to challenge yourself in your work. You have natural drive, are engaged in meeting people, and enjoy a role where you can take responsibility and impact results. You don't need extensive sales experience – what matters most is that you're curious, brave, and want to take the next step in your development. We also believe you bring maturity, professional conduct, and a willingness to work as part of a team. At Telia, you'll meet an inclusive culture where different perspectives are valued and where you have the opportunity to grow – both in your role and as a person. Other Information Start: September 14 Location: Norrköping Salary: Base salary + commission Background checks and credit checks will be conducted in this process. We use competency-based methodology in all recruitment processes to ensure unbiased selection. We also use continuous selection, meaning we remove the job posting once we've received enough applications. If you become a candidate for the position, we'll contact you for an initial phone interview. Whether or not you advance in the process, you'll receive feedback on your application. Have questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend that you submit your application as soon as possible since we conduct continuous selection. Welcome with your application! #Nextgen

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