Sales Customer Service Representative - Start September 14

Do you have a natural drive for service and are curious about sales? In this role, you handle incoming calls from customers who have already shown interest – no cold calling. Are you also motivated to work toward set goals in a role where you can influence your own salary through commission? This position is perfect for you if you want to enjoy your work while developing in a large, well-established company with excellent opportunities to grow – both professionally and financially. About the Position This is a full-time consulting assignment lasting 12 months. You will be employed by Bravura and work as a consultant for Telia. There are excellent opportunities for extending the assignment and potential permanent recruitment at Telia in the future. The assignment period is a mutual trial period where you as a consultant have the same security as an employee. If you are new to the job market, consulting assignments are a great way to test different roles, build networks, and develop a competitive CV. 🎥 Learn more about working at Telia: www.bravura.se/karriar/telia About the Company Telia Company is a communications company in IT and telecom. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has world-class broadband infrastructure with extensive fiber networks, and Telia is currently modernizing its entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees across seven countries, of which 4,700 colleagues are in Sweden, Telia offers the best connectivity in the best networks and continues to invest for a more digital and sustainable society. Digitalization has connected people and allows us to talk, listen, watch, read, and share opinions almost anywhere in the world. Nations, businesses, and individuals meet across borders and continents, 24/7 and year-round. Telia Company provides the foundations of the digital society that are essential for creating a better future. Welcome to Telia – better networks, better experiences! 💼 Responsibilities As a sales customer service representative, you handle only incoming calls and inquiries from Telia's existing private customers via phone. Common issues customers call about include wanting to switch providers, cancel their service, or end their subscription. Your main task is to listen to the customer's needs and find out the real reason they want to cancel their agreement. Based on their needs, you inform them about Telia's service offerings that could provide them with a better solution so you can retain them as satisfied customers. This way, upselling becomes a natural part of the conversation and the service you're expected to provide. When you start, you'll receive comprehensive training with both theoretical and practical components, giving you all the tools you need to feel confident in your role as a sales customer service representative. Throughout the assignment, you'll have close dialogue with your direct manager, providing you with continuous support and opportunities to develop in both service and sales. You work toward set goals and have the opportunity to influence your salary through a bonus system. Commission is something we see grow month after month, and you have excellent opportunities to earn 10,000 SEK per month. • Answer incoming customer calls • Find solutions to customer questions and problems • Identify sales opportunities by conducting needs analyses and reviewing service offerings 🎯 What We're Looking For: • Completed and approved high school education • Strong knowledge of Swedish and English, both spoken and written • Experience in the workplace is a merit, preferably from customer service and/or sales We believe that you are someone who has the interest, will, and ability to help others and works hard to deliver solutions. You focus on the customer and are calm, attentive, and accommodating in your interactions. To thrive in this role, we see that you actively seek new challenges, set high goals for yourself, and work hard to achieve them. Furthermore, you maintain your motivation despite challenges and work until results are achieved. You take initiative in your work and enjoy a social role with varied work pace. 📍 Location & Details Start: September 14 | Location: Gothenburg | Salary: Base salary + commission As part of the recruitment process, a credit check will be conducted and a background check excerpt will be requested. We conduct continuous selection – so submit your application right away! We use competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means we remove the ad when enough candidates have applied. If you become a candidate for the position, we will contact you for an initial phone interview. Regardless of whether you advance in the process or not, you will receive feedback on your application. Questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend submitting your application immediately as we conduct continuous selection. We look forward to your application! #Nextgen

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