Receptionist at the Swedish Prison and Probation Service Headquarters

Kriminalvården · plný úvazek

Slottsgatan 78, Norrköping, Švédsko

About the Swedish Prison and Probation Service The Swedish Prison and Probation Service is growing – we are building new facilities, renovating, and expanding, and we are now seeking more staff members. Our most important goal is to reduce recidivism – to break the cycle of crime. If we succeed, society becomes safer and more secure for everyone. We are the agency responsible for prisons, probation services, remand facilities, and inmate transportation. The Unit for the Swedish Prison and Probation Service Center (KSC) is part of the headquarters and belongs to the department for prisons, remand facilities, and probation services. We support the agency with personnel and financial administration services, support functions, travel booking, administrative development, and the agency's switchboard and office services. The KSC serves as an entry point and aims to resolve all incoming inquiries in a friendly and professional manner. The position is placed within the customer center section and involves you being part of the group responsible for the headquarters' office services and reception. You will primarily work at the reception, but will also support office services in their work. Job Description As a receptionist at the Swedish Prison and Probation Service headquarters, you are a key person who creates security, service, and a professional first impression for everyone who visits us. Your role is multifaceted and important – you are the one who welcomes, guides, and solves problems, while contributing to a smooth and well-functioning work environment for your colleagues. You will have varied work performed both independently and in a team. The main work includes service and problem-solving for employees and visitors. Tasks include administration of visit registrations and receiving visitors, photographing and issuing ID cards. The role also includes alarm handling, including acknowledging alarms and contacting emergency services during office hours. Additionally, the work involves distributing and administering personal lockers for office staff. During periods of high volume at our reception, the work includes handling multiple complex systems simultaneously with focus and precision. The position also includes supporting office services in their work, which includes mail, package, and goods handling, facility maintenance, and procurement of office supplies, among other things. Qualifications We are looking for someone who is calm, attentive, and accommodating in your interactions, with a willingness and ability to help others. You take initiative and get things started while working well with others and relating to them in a responsive and smooth manner. You have the ability to work with complex matters and can both analyze and break down problems to deliver solutions. Furthermore, you adapt easily to changing circumstances and can quickly adjust your approach. For us, it is important that you share the Swedish Prison and Probation Service's core values of a humane view of people, respect for the individual, and belief in people's willingness and ability to develop. You are also aware of and understand how background, culture, and group affiliation affect both yourself and others. Furthermore, you are expected through your approach to contribute to all people being treated equally. We place great emphasis on personal suitability. We are looking for someone with: Complete upper secondary education in the form of final grades or upper secondary school diploma Experience working in reception Very good computer skills Very strong ability to express yourself in speech and writing in Swedish Ability to express yourself well in speech and writing in English It is also advantageous to have: Education in service and customer service, reception Experience working with office services Experience working with card management systems Experience with administrative work in a state agency Experience working with alarm systems Other Information The Swedish Prison and Probation Service has chosen to remove the personal letter requirement and replaced it with selection questions relevant to the position. Your answers to the selection questions and your CV will form the basis for whether you are qualified to proceed in the process. To be eligible for employment with the Swedish Prison and Probation Service, you must meet high standards regarding suitability, judgment, security and confidentiality awareness, and comply with applicable laws. This means you stand up for democratic values and the state values that apply to the Swedish Prison and Probation Service's operations. Certain positions are classified as security positions, and a security clearance with record checks will be conducted before an employment decision is made. For certain security-classified positions, Swedish citizenship is required. The Swedish Prison and Probation Service welcomes applicants with diverse backgrounds and experiences. Read more about security clearance here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/ The position may involve civil contingency placement with the Swedish Prison and Probation Service. Read more about civil contingency placement here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/ Individual salary setting applies. A trial employment period may be used. The Swedish Prison and Probation Service strives for an even gender distribution and increased diversity. To submit your application, click on the application link in the advertisement. Questions about how to apply and upload your CV should be directed directly to Varbi. Questions about specific positions will be answered by the contact person specified in the advertisement. We politely but firmly decline direct contact from staffing and recruitment agencies and sellers of job advertisements. The Swedish Prison and Probation Service has contracted agreements.