Receptionist and Service Center Handler

The Municipal Board Administration works with shared and overarching areas. The administration provides service to the public, elected officials, and other municipal departments. Here you'll find the economics department, administration and legal department, business department, communications department, HR department, and digitalization department. Receptionist and service handler at Österåker Municipality's service center Do you want to be the municipality's welcoming face to the outside world while helping people find the right direction? The service center is Österåker Municipality's common entry point for residents, business owners, and visitors. In this role, you will work primarily at the municipality's reception while being part of the service center's broad mission to provide professional service through multiple contact channels. We are now looking for you who wants to combine hospitality, service, and administration with helping residents and visitors navigate their contact with the municipality. About the position As a receptionist and service handler, you are often the first person residents, business owners, and visitors meet when they come to the municipality. You welcome visitors, answer questions, help people find the right direction, and contribute to a professional first impression of Österåker Municipality. The role involves both reception work and service handling. You work closely with other service center staff and assist through visits, phone calls, and emails. Questions can involve several of the municipality's operational areas, and you need to be comfortable switching between face-to-face meetings, administrative tasks, and digital contact channels. For us, good customer service, clear information, and the ability to create a sense of security in interactions with others are central. We help each other, share knowledge, and develop our work methods together. Work tasks Staff the municipality's reception and receive visitors in a professional and welcoming manner. Provide information and guidance to residents, business owners, and visitors. Answer questions via visits, phone calls, and emails. Help visitors find the right contact or department within the municipality. Handle administrative tasks related to reception and the service center. Search for, evaluate, and convey information from various sources. Work in multiple operational systems in parallel. Work closely with other service center staff. Qualifications We are looking for you who: Have experience in reception, customer service, visitor reception, or other service-oriented work. Have a professional and welcoming demeanor. Enjoy meeting many people every day. Have good administrative ability and organizational skills. Have very good ability to express yourself in Swedish, both verbally and in writing. Have good knowledge of English, both verbal and written. Are accustomed to working digitally and learn new systems easily. Meritorious It is advantageous if you have: Experience in reception work. Experience from public sector operations. Experience from service centers, contact centers, or similar operations. Experience from hotels, conference centers, healthcare receptions, or other visitor-intensive operations. Knowledge of additional languages beyond Swedish and English. Personal qualities To thrive with us, we believe that you: Enjoy helping people and creating positive interactions. Are service-oriented, confident, and professional in your demeanor. Are responsible and well-organized. Find it easy to collaborate and share information with others. Can maintain calm, order, and quality even when the pace is high. Are flexible and can switch between reception, administration, and service matters. We place great importance on personal suitability. Why work for us With us, you get varied and socially important work where you make a difference in people's contact with the municipality every day. You become part of an engaged team that values collaboration, professional conduct, and work satisfaction. Employment Permanent employment, full-time Working hours Monday to Friday 8-17 Start date by agreement, preferably immediately or as soon as possible For this role, the starting salary is normally between 35,000 - 38,000 kr depending on experience and competence. In some cases, more senior candidates may be offered higher salary within the role's total range. https://www.osteraker.se/4.44fe6fa019e40e754cd3c2a.html Our collective agreement regulates the conditions of employment such as salary, working hours, compensation, and other benefits within the sector. Application Application deadline August 21. Selection and interviews are ongoing. We warmly welcome your application! Register your application via the

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