Real Time Manager/Workforce Manager Specialist

Popis:

Looking for a workplace for the future? At Telenor, your career is what matters. Here you'll have the opportunity to steer it in the direction you dream of while being part of technical innovations that barely exist in our imagination today. Innovations that we know will reshape how we communicate with each other and live our connected lives in the future. Are you looking for a workplace where you can contribute to what matters most – the relationships between people? Welcome to Telenor. Do you want to work in a role where you both drive daily real-time operations and influence long-term staffing strategy? We're now looking for you to become an RTM/WFM Specialist (Real Time Manager and Workforce Manager Specialist) in our Workforce Management team within Inhouse Customer Service. How you'll make a difference with us In this combined role as Real Time Manager/Workforce Manager, you're a key player in the daily operations of our customer service while ensuring long-term scheduling and planning. You're responsible for monitoring operations in real-time and ensuring optimal staffing in the long term – so our customers get fast, professional, and secure help when they need us most. In the role, you will, among other things: Monitor and manage inflows, availability, and service levels in real-time Ensure that schedules and plans are followed and make adjustments as needed Handle deviations such as sick leave, unexpected surges in case volume, or technical disruptions Represent customer service in any incident management Work closely with team leaders and other support functions to optimize customer experience Contribute insights and data on staffing and performance in daily operations Work with and take responsibility for capacity plans and scheduling, as well as analyze outcomes and identify efficiency opportunities You'll be part of a dedicated Inhouse team that together works to create a safe and worry-free life for Telenor's customers. The role is important because it directly impacts availability, work environment, and customer satisfaction – here you make a difference every day. Are you the one we're looking for? We need someone who's on their toes! You have a genuine desire to learn and develop so we can meet customers' constantly changing needs – today and tomorrow. Requirements – must-haves Upper secondary education Good ability to work structurally and juggle multiple tasks Basic computer skills, analytical thinking, and experience working with data and KPIs Experience with RTM, WFM, or similar staffing roles Merits – nice-to-haves Experience from customer service, call centers, or other operations-based work Interest in analysis, planning, and optimization Experience with WFM systems (e.g., Genesys and Calabrio) Our promise to you – We are better together. At Telenor, you'll meet a family-like and inclusive culture, a strong shared value foundation, and leadership that gives you freedom and authority to act. We believe in trusting each other and having the freedom to make decisions, while being there for one another through ups and downs. We support relationships and society. Telenor is a backbone company in society, and your work has a greater purpose here. We create value for millions of people every day and have a customer-centric approach where human relationships are at the center. We make room for life. Work from home two days a week if you want, as long as your tasks allow it. The rest of the time we create magic together at the office. Two give-me-a-break-days per year give you an extra break, and flexible working hours help you balance work and life. We're there for you through all life's phases and offer security packages including collective agreements, occupational pension, wellness allowances, and the opportunity to customize insurance solutions that fit your needs right now. We invite you on an exciting career journey. Your development is our focus, and learning is part of our culture. We set aside 40 hours per year for you to deepen your knowledge, explore new areas, and grow in your role. Through Telenor Academy and other learning initiatives, you get the tools and freedom to shape your own career. When you're ready to move forward, opportunities await across the Nordic region. Apply to us today – Ready to take your next career step with us? We look forward to your application! We meet candidates on an ongoing basis, so get in touch today. If you have questions and want to know more, feel free to contact recruiting manager Martina Mårtensson at [email protected]. Please note that we unfortunately cannot accept applications via email. Good to know – According to Telenor's policy, we conduct background checks on final candidates in all recruitments. Due to the summer vacation period, the recruitment process will be paused during the summer. Selection and feedback will take place from August onwards. Thank you for your understanding.Looking for a workplace for the future? At Telenor, your career is what matters. Here you'll have the opportunity to steer it in the direction you dream of while being part of technical innovations that barely exist in our imagination today. Innovations that we know will reshape how we communicate with each other and live our connected lives in the future. Are you looking for a workplace where you can contribute to what matters most – the relationships between people? Welcome to Telenor. Do you want to work in a role where you both drive daily real-time operations and influence long-term…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Solna

Adresa

Garvis Carlssons Gata 3

GPS

59.362260297656, 17.997948412646kopírovatotevřít v ▾

Email

Zobrazit e-mail

Zobrazení

4

Publikováno

20. 7. 2026

Upraveno

5. 8. 2026

Poloha

Parametry