Process Manager/Investigator at the Social Services Department

Helsingborgs kommun · plný úvazek

Stortorget 17, Helsingborg, Švédsko

Do you want to make a difference? We welcome your application today! About the Workplace In the city, the Social Services Department is responsible for individual and family care. The department's mission is to enable residents to become independent in life so they can take an active part in society. We have undergone an exciting organizational restructuring focused on creating a more accessible social service based on three main areas: authority, first line, and housing. In addition to these main areas, there are various support functions. As a process manager/investigator, you will be part of the staff and quality unit. Within the unit there are, among other things, board secretaries, committee secretaries, administrative secretaries, lawyers, business controllers, and a manager. We are seeking two people for the role of investigator. One of these positions is specifically directed toward leading one of the department's major transitions. The other position has a broader mandate for quality work. You will be part of a group of investigators working together, although each person has primary responsibility for their respective assignments. The unit's and department's colleagues are important resources in your work. Our mission is to ensure and support the board's and department's quality work and legally sound case management. Our unit contributes specialized expertise, process management, and a holistic perspective to support core operations in their mission. In our department, we work together to create security and build functional solutions. We want, through warmth and courage, to make it easier to tackle what is difficult. Our focus is always on a meaningful and independent life for those we serve. Job Responsibilities Your tasks as an investigator mainly involve: - Planning and structuring overarching processes - Facilitating meetings and workshops - Driving change initiatives and creating participation - Documenting, following up, and presenting results - Environmental monitoring, gathering information and data - Analyzing, drawing conclusions, and proposing measures at a strategic level - Investigating Lex Sarah reports - Investigating and responding to referrals or other correspondence - Implementing, following up, and evaluating results - Working strategically on own, long-term assignments What We Offer We offer you varied, responsible, and stimulating work with opportunities for personal development. There is flexibility to work remotely, but the assignment is carried out mainly at the workplace since you are an important link both for the assignment and for the work group. The position is day-time work with flexible hours available. The workplace is smoke-free and health-conscious. As an employee, you are offered fruit and coffee, and receive a wellness allowance of 3,000 kronor per year. Qualifications You who are applying are interested in driving overarching change processes. You also want to work on overarching quality work that ultimately creates value for our residents. It is important that you have a good ability to lead yourself, are a team player who contributes to the whole, and that you are stimulated by exploring new areas. You thrive in an organization where shorter assignments vary but where there are also areas where you can deepen your knowledge and work long-term. We are seeking someone with an academic degree in public administration, such as political science, behavioral science, social work, or other education that the employer deems equivalent. We want you to have several years of experience working in public administration, preferably in social services. You have written service statements and reports, worked strategically with change processes, and have knowledge and professional experience in systematic quality work. It is a merit if you have experience leading processes in different teams, worked in various collaboration forums, and given presentations. You also have very good knowledge of the Swedish language and are accustomed to expressing yourself well in speech and writing. You are service-oriented, pedagogical, and have good collaboration skills. Finally, you find it easy to use and learn digital systems. In the recruitment, we place great emphasis on personal suitability for the assignment. Working in Helsingborg City Do you want to help create a better city together with the residents of Helsingborg? Then you should work in Helsingborg City. Here you can use your creativity and drive to make life easier and safer for our residents, visitors, and business community. Together with curious and helpful colleagues, you make a difference in people's lives, both today and in the future. A good job today, a better city tomorrow. You can read more about what it's like to work in the city here: https://helsingborg.se/arbete/sa-ar-det-att-jobba-i-staden/ Other Information Recruitment is ongoing and interviews may be conducted even before the final application deadline. Therefore, do not hesitate to submit your application now. If you have questions about the position, please contact: Hanna Hall, Investigator: [email protected] 0702-10 65 69 Amanda Ricketts, Investigator: [email protected] 0721-81 36 04 Deadline for Applications: 2026-09-13 Employment Type: 1 permanent position and 1 fixed-term contract for approximately 12 months with the possibility of permanent employment Scope: Full-time Start Date: By agreement Number of Positions: 2 To ensure quality in Helsingborg City's recruitment process, we use the ReachMee recruitment tool. We therefore ask you to submit your application via ReachMee by clicking the application link in the announcement. Your CV and other documents relevant to the position, such as educational certificates or professional credentials, should be attached to your application. You will also be asked to answer screening questions. If you do not hear from us, check your spam folder as emails are sometimes sorted there. If you are a job applicant with protected personal information, please contact the recruiting manager mentioned in the announcement who will guide you through a safe application process. You should not apply digitally via the application link. Union Representatives https://intranat.helsingborg.se/hr/samverkan-och-delaktighet/fackliga-foretradare/