Process Manager / IT Case Coordinator – Public Sector in Stockholm

Process Manager / IT Case Coordinator – Health and Care Administration in Stockholm A regional health and care administration in Stockholm needs reinforcement in their contract management. When a contract manager places an order, information about the contract area, contract, assignment, and supplier must be created and linked together in multiple IT systems, so that care providers can be reimbursed, followed up, and perform their assignment. You will be the one who keeps these cases together throughout the entire process, ensuring that information is correct in the systems and that stops and discrepancies are handled. The role is currently staffed by a corresponding function in another department, and you will receive partial support from them. Quick Facts Start: September 1, 2026 Scope: Part-time, approximately 50% Location: Stockholm, primarily on-site with some remote work by agreement Employment type: Subcontractor via Lynqa, we handle contracts and invoicing Assignment duration: Until December 31, 2026, with an option to extend twice up to 6 months each time Application deadline: August 20, 2026 What You Will Do Follow up and drive cases through the entire process Identify and handle stops or discrepancies Support contract managers and care providers in the order and case process Ensure quality in registration and handling of information in current systems Contribute to improvements in working methods, templates, and procedures Requirements Experience working with master data or base data related to contracts and care providers, for example configuring care contract content in IT systems for reimbursement, follow-up, reporting, and dispensing of medical aids and medicines. Experience with digital lifecycle management of contracts counts here. At least 3 years of experience working in or closely with structured case flows or processes in systems with many or complex dependencies Knowledge and understanding of the various code systems used in healthcare Experience supporting users in administrative processes within healthcare in the public sector, acting as a bridge between IT systems and contract managers at the administration Experience as an IT Case Coordinator or equivalent in public operations Fluent Swedish and English, spoken and written Two reference assignments from the past three years, with at least one in healthcare and at least one in the role of IT Case Coordinator or equivalent Merits Experience with the healthcare system in the public sector in a broader sense Experience collaborating with both technical and operations-focused teams Experience managing multiple parallel cases and tasks simultaneously Structured working approach with a focus on quality assurance and risk management Application Selection is ongoing and the role may be filled before the application deadline. Questions are answered by Armin Tankovic, [email protected].

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