We are specialists in staffing and consulting services in IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep expertise.
For you as a candidate, we are a reliable partner offering exciting assignments, personal development and close contact with our advisors. We ensure you get the right assignment for your competence and ambitions – always with the human factor at the center.
For our customers, it means we are a reliable supplier that can quickly match the right competence with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery.
Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.
Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö and Linköping. We are a member of Almega Kompetensföretagen and follow their signed collective agreements with Unionen.
Are you a problem solver? We are looking for 1st line support technicians!
For several of our customers in the Stockholm area, we are looking for driven and motivated support technicians who want to deliver the best support to users. Are you the one we're looking for?
As a consultant at Eccera, you get a secure employment and accumulate valuable work experience on assignments with our customers. Your consulting manager will support you in your development where you constantly add new experiences and knowledge. An excellent opportunity to build a career.
Your Tasks
In the role as 1st line support technician, you receive and handle incoming cases via phone, email and case management system. You will work and troubleshoot technical problems in both hardware and software and perform basic network troubleshooting. In addition, you work with standard applications and systems, but also company-specific ones. You document and, if necessary, escalate cases to 2nd line.
Your Profile
We are looking for a service-oriented and solution-focused 1st line support technician who wants to be part of a motivated IT team. In the role, you are the first to help users with technical questions and problems. You are an important part of ensuring that the IT environment functions smoothly and that employees receive fast and professional help.
Requirements
Previous experience in IT support
Knowledge of Windows and Office 365
Case management system and worked according to the ITIL framework
Experience with account management in Active Directory
Speaks and writes fluent Swedish and English
Are communicative, service-oriented and enjoy helping others
Meritorious
Class B driver's license
Certifications in IT (e.g. Microsoft, CompTIA)
We place great importance on your personal qualities.
What We Offer
At Eccera you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop at all times. Therefore, we offer you the opportunity to develop an individual training plan, where we cover both study materials and certifications themselves. During your development, we will match your competence to the right assignment as you progress.We are specialists in staffing and consulting services in IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep expertise.
For you as a candidate, we are a reliable partner offering exciting assignments, personal development and close contact with our advisors. We ensure you get the right assignment for your competence and ambitions – always with the human factor at the center.
For our customers, it means we are a reliable supplier that can quickly match the right competence with the right needs. In addition to our own strong…