Portfolio and Model Manager ITSM, Borlänge

Transportstyrelsen · plný úvazek

Transportstyrelsen, Borlänge, Švédsko

We keep society moving for people on the road, on rail, in the air, and at sea. That's why we need the best expertise. Our mission is important and makes a difference in everyday life – both for individuals and businesses. With us, we take responsibility, treat everyone well, and respect differences. As an employee, you contribute to a sustainable future. About the job Are you someone who can see the bigger picture in complex IT services and develop structures for design and delivery? The IT Governance unit is now seeking a Portfolio and Model Manager for IT Service Management whose task is to drive the strategic development and management of our IT services, as well as the associated service organization. As Portfolio and Model Manager, you will be responsible for the lifecycle of IT services from design and development, to operations and decommissioning. You ensure that IT services are of high quality and efficient, and meet the organization's goals. In this role, you will work to develop and maintain a clear structure for the service portfolio and catalog, where you analyze and provide recommendations on content. Are you ready to take strategic overall responsibility for ensuring that the Swedish Transport Agency's IT services are designed, managed, and delivered to meet both the organization's current needs and those over time? We welcome your application! You are important to us Do you enjoy working together with others and want to develop in your professional role? With us, you can expect career development, a trustworthy management and employee relationship, and a sustainable work life. We are a secure employer that cares for your health with time for wellness activities during work hours, flexible working hours, generous vacation days, and paid time off. Read more about what it's like to work at the Swedish Transport Agency You will - Take responsibility for strategic development and management of the service organization - Ensure that IT services are effective and meet the organization's goals - Develop and maintain a clear structure for the service portfolio, catalog, and its content, including overarching KPIs - Conduct portfolio analysis by evaluating existing services and providing recommendations on service portfolio and catalog content - Provide overall support for competence development in IT Service Management You must have - University degree in IT, systems science, engineering, or equivalent knowledge that we assess as equivalent - Very good understanding of ITIL, service management, and IT delivery processes - Several years of broad experience working with IT Service Management, e.g., as an IT service manager, service delivery manager, portfolio manager - Experience with lifecycle management of IT services, preferably involving multiple technical layers (e.g., applications, infrastructure) - Experience working with a strategic focus and in the space between IT and business - Basic technical understanding of infrastructure, integrations, application operations, security aspects, and IT environment management - Understanding of budgeting, cost tracking, and business value related to IT It is an advantage if you also have - Certification in ITIL or similar framework - Broad experience and understanding of IT organization structure - Experience with ITSM tools (e.g., ServiceNow, Jira Service Management) - Experience with agile working methods and management models, e.g., Scrum, DevOps, and PM3 - Experience from the public sector or regulated environments - Experience working with, for example, application lifecycle management, product management, or continuous improvement - Experience in change management We want you to - Work well with complex issues, see the bigger picture, and solve complicated problems. You can plan, organize, and prioritize work efficiently - Analyze and convey complex information clearly and in an adapted way, ensuring that messages get across and expectations are clear for all involved parties - Build trust, are relationship-oriented, and create collaboration between different stakeholders - Initiate activities, take initiative for improvements, and drive them to completion - Have a broad perspective on issues, see the long-term significance and consequences of things, and adapt your actions accordingly Great weight is placed on personal suitability. More information The employment is permanent with placement in Örebro, Norrköping, Borlänge, or Stockholm. As the majority of the IT department is based in Örebro, weekly travel will occur if you are based elsewhere. Appointment according to agreement. We normally apply probation employment. Possibility for remote work exists based on business needs, up to 3 days. An employment with us may involve placement in a security classification. A security vetting with record check according to the Security Protection Act (2018:585) may therefore be conducted. For some of our work tasks in security classification, Swedish citizenship is required. For questions, you are welcome to contact Unit Manager Krister Siggesjö, 010-495 3065 [email protected]. ST, Mikaela Schmidt and Saco-S, Benedicte Johansson can be reached via our switchboard at 0771-503 503. We do not want advertisers and staffing companies to contact us. Apply Apply via our website and attach a complete CV and a personal letter marked with reference number TSG 2026-6958, no later than September 17, 2026. If you have protected personal data, submit your application by mail; contact the recruiting manager for information on how to proceed. In your application documents, you need to describe how you meet the requested qualifications and merits. If you advance in the process, educational/examination certificates and certificates of employment proving the knowledge and experience relevant to the position must be presented. Click the following link to apply for the job https://www.transportstyrelsen.se/sv/om-oss/jobba-hos-oss/lediga-jobb/details?jobId=948355. In the next step, you can then click the "Apply for the job" button on the right. Welcome to become our new colleague!