Portfolio and Model Lead ITSM

Transportstyrelsen · plný úvazek

Transportstyrelsen, Örebro, Švédsko

We make society work for people on the move, on rails, in the air, and on sea. That's why we need the best talent. Our mission is important and makes a difference in everyday life – both for individuals and businesses. With us, you take responsibility, treat everyone well, and respect differences. As an employee, you contribute to a sustainable future. About the job Are you someone who can see the bigger picture in complex IT services and develop structures for design and delivery? The IT Governance unit is now looking for a Portfolio and Model Lead for IT Service Management whose task is to drive the strategic development and management of our IT services, as well as the associated service organization. As Portfolio and Model Lead, you will be responsible for the lifecycle of IT services from design and development, to operations and decommissioning. You ensure that IT services are of high quality and efficient and meet the organization's goals. In this role, you will work on developing and maintaining a clear structure for the service portfolio and catalog, where you analyze and provide recommendations on content. Are you ready to take on the strategic overall responsibility for ensuring that the Transport Agency's IT services are designed, managed, and delivered to meet both the organization's current needs and long-term goals? We welcome your application! You matter to us Do you enjoy working together with others and want to develop in your professional role? With us, you can expect career development, trustful management and employee relationships, and a sustainable work life. We are a secure employer who cares about your health with time for wellness during work hours, flexible working hours, generous vacation days, and additional paid time off. Read more about what it's like to work at the Transport Agency You will - Take responsibility for strategic development and management of the service organization - Ensure that IT services are effective and meet the organization's goals - Develop and maintain a clear structure for the service portfolio, catalog, and its content including overall KPIs - Perform portfolio analysis by evaluating existing services and providing recommendations on the service portfolio and catalog content - Provide overall support for competency development in IT Service Management You must have - University education in IT, systems science, engineering, or equivalent knowledge that we assess as equivalent - Very good understanding of ITIL, service management, and IT delivery processes - Several years of broad experience working with IT Service Management, e.g., as an IT service manager, service delivery manager, portfolio manager - Experience working with IT service lifecycle management, preferably with multiple technology layers (e.g., applications, infrastructure) - Experience working with a strategic focus and operating in the space between IT and business - Basic technical understanding of infrastructure, integrations, application operations, security aspects, and IT environment management - Understanding of budgeting, cost tracking, and business value related to IT It is a merit if you also have - ITIL certification or similar framework certification - Broad experience and understanding of IT organization structure - Experience with ITSM tools (e.g., ServiceNow, Jira Service Management) - Experience with agile working methods and management models such as Scrum, DevOps, and pm3 - Experience from the public sector or regulated environments - Experience working with application lifecycle management, product management, or continuous improvement - Experience with change management We want you to - Handle complex issues well, see the bigger picture, and solve complicated problems. You can plan, organize, and prioritize work effectively - Analyze and communicate complex information clearly and in an adapted way, and ensure that messages reach their audience and expectations are clear for all stakeholders - Build trust, be relationship-oriented, and create collaboration between different stakeholders - Initiate activities, take initiative for improvements, and drive them to completion - Have a broad perspective on issues, see the long-term significance and consequences of things, and adapt your actions accordingly Great emphasis is placed on personal suitability. More information The position is permanent with placement in Örebro, Norrköping, Borlänge, or Stockholm. As the majority of the IT department is based in Örebro, weekly travel will occur in the position if you are based elsewhere. Appointment by agreement. We normally apply a probationary employment period. Remote work is possible based on operational needs, up to 3 days per week. An employment with us may involve placement in a security classification. A security clearance with record check in accordance with the Security Protection Act (2018:585) may therefore be conducted. For some of our work tasks in security classification, Swedish citizenship is required. For questions, you are welcome to contact unit manager Krister Siggesjö, 010-495 3065 [email protected]. ST, Mikaela Schmidt and Saco-S, Benedicte Johansson can be reached via our switchboard at 0771-503 503. We do not want advertisers and staffing companies to contact us. Apply Apply via our website and attach a complete CV and a personal letter marked with reference number TSG 2026-6958. We need your application by September 17, 2026. If you have protected personal information, you should submit your application by mail; contact the recruiting manager for information on how to proceed. In your application materials, you need to describe how you meet the requested qualifications and merits related to this recruitment. If you advance in the employment process, educational/examination certificates and service certificates that support the knowledge and experience relevant to the position must always be presented. Welcome to become our new colleague!