Patient Ombudsman Case Handler for the Administrative Office

At Region Kronoberg, we work to ensure that people in our region can live a safe and sustainable life. Every day we meet residents of Kronoberg in healthcare, public transportation, and in work related to the region's development. Here, ideas are valued, there are great opportunities for growth, and a work environment that is welcoming, open, and characterized by kindness. Right now, we are seeking an engaged and professional patient ombudsman case handler whose mission is to objectively handle comments and complaints from patients and their families within healthcare and the region's municipalities and dental care. As a patient ombudsman case handler, you will be part of the administrative office unit, which is part of Region Kronoberg's administrative department. The administrative office unit is responsible for the region's records management, patient ombudsman operations, and board administration. The administrative office also provides administrative support to the political organization and is responsible for system management of region-wide IT systems for document and case management. The administrative office has 15 employees. 1 position(s). WORK DUTIES The Patient Ombudsman Board is responsible for handling cases and complaints from patients and their families, and for recruiting and appointing support persons within involuntary care. The mission aims to ensure objective, legally sound, and trustworthy handling of incoming cases. The role also includes serving as presenter at board meetings and supporting elected officials in their duties. As a patient ombudsman case handler, you will investigate patient cases, provide advice and support regarding patients' rights, and serve as an important link between patients, healthcare providers, and other stakeholders. You are also responsible for compiling reports, analyses, and statistics, as well as informing and educating healthcare personnel about patient rights. The mission also includes recruiting, orienting, and coordinating support persons, and ensuring they receive the training and support necessary to perform their duties in a professional manner. QUALIFICATIONS We are looking for someone with a university degree in healthcare, behavioral science, or other education relevant to the position. It is meritorious if you have knowledge of the organization and operations of healthcare, as well as experience with investigation and analysis work. Work experience from a politically governed organization is also an advantage. As a person, you are engaged, development-oriented, and solution-focused. You have a genuine interest in people, good collaboration skills, and a responsible approach. You are analytical and have the ability to see connections in complex information while balancing the organization's operational needs with a long-term perspective. The role places high demands on attentiveness, integrity, and judgment. You have a talent for creating trusting relationships, can distinguish between substance and person, and act professionally even in challenging situations. You express yourself well in speech and writing and feel confident in communicating, informing, and advancing operational matters. Salary form: Monthly salary. Employment type: Fixed-term employment. Duration: 6 months or longer, start date: Start date by agreement. Work hours: Daytime. Questions about specific jobs are answered by the recruiter or contact person indicated in the announcement. To submit your application, click the application link in the announcement. The information you provide may be disclosed according to public records rules under the principle of public access, and your data will be processed in accordance with the General Data Protection Regulation (GDPR). Contact the responsible recruiter at Region Kronoberg under protected identity for further information on how to apply and the handling of your personal data. We politely but firmly decline offers of advertising and recruitment services in connection with this announcement. To read more about applicable collective agreements and starting salary: https://www.regionkronoberg.se/jobb-och-utbildning/formaner/

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